[Planning Center Services] When I try to login by using the username and password it says it’s wrong. got a new password but not

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Anita Sharpe
6 months ago In Planning Center Services
When I try to login by using the username and password it says it’s wrong. got a new password but not

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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6 months ago

Hi! I see you're having trouble logging into the Planning Center Services app even after resetting your password. Let's get this sorted out together.

First, just to clarify, when you say you got a new password but it still says it's wrong, are you entering the exact password from the reset email? Sometimes copying and pasting can accidentally include extra spaces.

Here’s a step-by-step that usually helps:

1. Double-check the Email/Username: Make sure you are using the exact email address or username associated with your Planning Center account when logging in.

2. Use the Official Login Page: Since you're on an iPhone running iOS 18.6.2, try logging in directly via the official Planning Center Services app or through the Safari browser at planningcenteronline.com to ensure it's not an app-specific issue.

3. Reset Password Again: On the login screen, tap “Forgot password?” and request another password reset. Wait for the email, and carefully create a new password without any extras or typos.

4. Clear Cache & Cookies: In your Safari settings, you can clear browsing data which might help if the browser is auto-filling wrong info.

5. Check for Account Linking Issues: If you previously had multiple Planning Center accounts or logins, sometimes they can cause login conflicts. Linking accounts with the same email can resolve this, but it may require contacting support.

6. Try Logging in on Another Device or Desktop: This helps determine if the issue is specific to your iPhone app.

If after these steps you still can't log in, it might be an account-specific issue or something with the password reset system itself. In that case, contacting Planning Center Support at [email protected] will get you direct help.

Would you like me to guide you through any of these steps now? Also, did you try logging in on a web browser or only the app?

[Reference: Planning Center Services login guide]1

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