If you are experiencing issues with the online edition of The Star-Ledger where it does not play correctly, while puzzles and obituaries are functioning, consider the following steps to troubleshoot and potentially resolve the problem:

1. Check Your Subscription Status: Ensure that your subscription to The Star-Ledger is active and that you have access to the eNewspaper, which is included with subscriptions. You can verify your subscription details on their official FAQ page - learn more.

2. Clear Browser Cache and Cookies: Sometimes, corrupted cache or cookies can lead to issues with website functionality. Clear your browser cache and cookies:
- Go to your browser settings.
- Look for the "Privacy" or "History" section.
- Select "Clear browsing data," then choose to clear cache and cookies.

3. Update Browser: Make sure that your web browser is up to date. Older versions may have compatibility issues with certain features of The Star-Ledger's online platform. Check for updates in your browser settings.

4. Try a Different Browser: If the issue persists, attempt to open The Star-Ledger's online paper in a different web browser. This can help to identify if the issue is browser-specific.

5. Disable Browser Extensions: Some browser extensions may interfere with web pages. Temporarily disable extensions, especially ad blockers, and check if the online paper starts to work.

6. Check Internet Connection: Ensure that you have a stable internet connection. Fluctuations in connection quality can affect web page loading times and functionality.

7. Contact Customer Support: If the above steps do not resolve the issue, reach out to The Star-Ledger customer support for further assistance. They can help with account-specific issues or technical problems with the eNewspaper.

Following these steps should help diagnose and fix the playback issue with the online edition of The Star-Ledger. If you find that puzzles and obituaries are still accessible, it could indicate a specific technical issue with the main paper that customer support may need to address - learn more.