[The Star-Ledger] Did not receive today's e-edition

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karen simpson
7 months ago In The Star-Ledger
did not receive today's e-edition

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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7 months ago

Hi! I understand you're not receiving today's e-edition of The Star-Ledger in the app. Let's work through this together to get it sorted out.

First, could you tell me if you've tried any steps already, such as restarting the app or logging out and back in? Also, are you using the app on your Windows device via WebKit? Knowing this will help me give you the right guidance.

While I wait for that info, here are some basic steps you can check:

1. Confirm Your Subscription Status: Make sure your subscription is active. You can check your account on the Star-Ledger website or app.

2. Check for App Updates: Although on Windows/WebKit this might be less common, sometimes app updates help fix delivery issues.

3. Log Out and Log Back In: This helps refresh your account data.

4. Check Internet Connectivity: Make sure your device has a stable internet connection, as that’s necessary for the e-edition to download.

5. Manually Sync or Refresh the App: Sometimes the e-edition doesn’t download automatically until you refresh the content.

If none of these work, sometimes there could be temporary delivery issues or a server-side problem. You can report delivery issues directly via the help site or customer support.

Please let me know what steps you've tried or if you notice any error messages. That way, I can guide you more specifically!

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