Hi there! I understand you’re having trouble with the HCMToGo app not taking you to the login screen. To get a clearer picture, could you tell me if the app opens at all or does it just stay on a blank or white screen when you try to launch it? Also, have you recently updated the app or your device?
In the meantime, here’s a step-by-step approach to try:
1. Close and Reopen the App: Fully close the app from your recent apps and try opening it again. Sometimes this refreshes the app’s startup process.
2. Check Internet Connection: Make sure your device has a stable internet connection, either Wi-Fi or mobile data, as poor connectivity can affect loading.
3. Clear App Cache and Data: - Go to your Android Settings > Apps or Applications - Find and tap on HCMToGo - Tap on Storage - Select Clear Cache first, then try opening the app again - If that doesn't help, go back and also choose Clear Data (note this will erase any saved info, so you’ll need to log in again)
4. Restart Your Device: A quick reboot can sometimes fix loading issues.
5. Update or Reinstall the App: - Check the Google Play Store for any updates to the HCMToGo app and install them - If the app is up to date, consider uninstalling and reinstalling it to fix any corrupted files
6. Check Permissions: Ensure the app has the required permissions enabled under Settings > Apps > HCMToGo > Permissions.
If after these steps the app still won't show the login screen, it might be a more specific issue related to your user account or app version. If possible, try logging in on another device or via the web portal to see if your account is accessible there.
Let me know what you find, and we can dig deeper if needed! Are you able to try the above and share any details?
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Frank Taylor
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Hi there! I understand you’re having trouble with the HCMToGo app not taking you to the login screen. To get a clearer picture, could you tell me if the app opens at all or does it just stay on a blank or white screen when you try to launch it? Also, have you recently updated the app or your device?
In the meantime, here’s a step-by-step approach to try:
1. Close and Reopen the App: Fully close the app from your recent apps and try opening it again. Sometimes this refreshes the app’s startup process.
2. Check Internet Connection: Make sure your device has a stable internet connection, either Wi-Fi or mobile data, as poor connectivity can affect loading.
3. Clear App Cache and Data:
- Go to your Android
Settings>AppsorApplications- Find and tap on
HCMToGo- Tap on
Storage- Select
Clear Cachefirst, then try opening the app again- If that doesn't help, go back and also choose
Clear Data(note this will erase any saved info, so you’ll need to log in again)4. Restart Your Device: A quick reboot can sometimes fix loading issues.
5. Update or Reinstall the App:
- Check the Google Play Store for any updates to the HCMToGo app and install them
- If the app is up to date, consider uninstalling and reinstalling it to fix any corrupted files
6. Check Permissions:
Ensure the app has the required permissions enabled under
Settings>Apps>HCMToGo>Permissions.If after these steps the app still won't show the login screen, it might be a more specific issue related to your user account or app version. If possible, try logging in on another device or via the web portal to see if your account is accessible there.
Let me know what you find, and we can dig deeper if needed! Are you able to try the above and share any details?