Hi there! Thanks for reaching out. So, your bike’s control shuts off while you’re riding only when the RideControl App is active on your phone, but if you close the app, then the bike control works fine—is that right?

Just to clarify, does the problem happen every time you use the app, or only intermittently? And what kind of phone and app version are you running? Also, does the app give any error messages or just disconnect?

This sounds like it might be related to a Bluetooth connection or app stability issue, so let’s try a few things to narrow it down:

1. Check App Permissions & Bluetooth Settings
Make sure the RideControl App has full permissions to access Bluetooth and location services on your phone. Sometimes restricted permissions cause connection drops.

2. Update the RideControl App
Ensure your app is updated to the latest version available. Older versions sometimes have bugs causing disconnects or shutdowns1.

3. Restart Bluetooth and Re-Pair
Turn off Bluetooth on your phone, then back on. In the app, disconnect the bike and reconnect to the controller as if pairing fresh.

4. Clear App Cache & Data
If your phone allows, clear the app’s cache and data then sign back in. This can resolve conflicts with stored settings.

5. Bike Firmware Check
Sometimes the bike’s firmware can cause conflicts with the app. If possible, check for any firmware updates through the RideControl App or ask your dealer.

If after trying these the issue remains, it might be a conflict caused by the app’s interaction with your bike’s controller software, especially if the bike runs fine without the app active. In such a case, I would recommend contacting our specialized support team at [email protected] for deeper diagnostics or a firmware reflash.

Would you like me to walk you through any of these steps? Also, please let me know your app version and phone model if you can.

Are you satisfied with this initial guidance?