Hello! I understand you're having trouble resetting your password on the P1FCU app. Let's see if we can get that sorted out together.

To start, could you tell me what exactly happens when you try to reset your password? For example, are you not receiving a reset email or code, getting an error message, or something else?

Meanwhile, here are some basic steps to try for resetting your password on iOS with P1FCU:

1. Open the P1FCU app on your iPhone.
2. On the login screen, select "Forgot Password."
3. Enter your registered email address or username as requested.
4. Check your email inbox (and spam/junk folder just in case) for a password reset email from P1FCU.
5. Follow the instructions in the email to set a new password.

If you are not receiving the reset email, please make sure your email address is correct and can receive messages from [email protected], which is used by P1FCU for reset emails.

If the app is not accepting your new password, sometimes P1FCU has updated their password requirements (for example, needing a certain length or mix of characters), so try creating a password with uppercase, lowercase, numbers, and a special character.

If none of this helps, let me know any error messages or behaviors you see. Also, have you tried resetting your password via the P1FCU website login page on a browser instead of the app? Sometimes that helps bypass app-specific issues.

I’m here to guide you through this step-by-step! Let me know what you’ve tried and what’s happening exactly.

It tells me to contact my financial institution

Thanks for sharing that detail about the message telling you to contact your financial institution when trying to reset your password. This usually means there's an issue that requires direct assistance from P1FCU staff, often related to your account status or security measures.

Here’s what I suggest to move forward:

1. Contact P1FCU Member Service Center
Since the app is directing you to contact the institution, speaking directly with a representative will be the fastest way to resolve this. You can call:
- Local: 208-746-8900
- Toll-Free: 800-843-7128
The team can verify your identity, check your account status, and manually help reset your password or resolve any blocks.

2. Prepare your information
Before calling, have your member number or account info handy, plus any personal ID details they might ask for.

3. Alternative Contact Methods
If phone is not ideal, you might consider reaching out via the contact form on the P1FCU website or live chat if available. The contact page is here: P1FCU Contact Us

4. Check for Account Info Updates
Occasionally, if your contact info such as phone number or email is outdated in their system, that can interfere with password resets. Once connected with support, confirm your contact details are current.

This approach should get you past the "contact financial institution" block since it likely involves verifying your identity for security reasons. If you want, I can stay here while you do this and guide you on next steps after. How does that sound?