[Eyezy] I just downloaded the app it just bounces when I try to open it

J
James
4 months ago In Eyezy
I just downloaded the app it just bounces when I try to open it

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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4 months ago

Hi there! I understand that you just downloaded the Eyezy app on your Android 10 device with the WebKit browser, and when you try to open it, the app just bounces and doesn’t fully open. Let’s work through this together.

First, just to clarify: When you say “bounces,” do you mean the app icon briefly animates or shows a loading circle but then closes or crashes immediately? Also, have you given the app any special permissions yet, like storage or accessibility permissions? Sometimes certain permissions are needed for the app to function properly.

Meanwhile, here are some initial steps you can try to get the app working smoothly:

1. Restart your device: This clears out temporary glitches that might cause apps to misbehave.
2. Update the app: Make sure you have the latest version of Eyezy from the official source. Older versions may have bugs.
3. Clear app cache and data:
- Go to Settings > Apps > Eyezy.
- Tap “Storage.”
- Tap “Clear Cache” and then “Clear Data” (Note: Clearing data will log you out, so have your login handy).
4. Check app permissions: Ensure the Eyezy app has necessary permissions especially for storage, usage access, and accessibility:
- Settings > Apps > Eyezy > Permissions.
5. Disable battery optimization: Sometimes Android restricts apps from running properly to save battery.
- Settings > Battery > Battery Optimization > Find Eyezy and select “Don’t optimize.”
6. Check your internet connection: Eyezy requires internet for its functionalities. Try switching between WiFi and mobile data to test.

If after these steps the app still bounces and closes, please let me know if there were any error messages or prompts. Also, did you install Eyezy from the Play Store, or another source? This helps ensure you have the correct version.

If you’ve already tried some of these or want me to guide you through any specific step, just say the word!

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