Hello! I understand you're having trouble turning off your Alarm.com alarm using your phone, and it seems you've lost the ability to disable it through the app. I'd like to help you get this sorted out.

To start, can you tell me if you're trying to turn off the alarm using the Alarm.com mobile app on your phone? Also, have you recently updated the app or your phone’s operating system before this happened? Lastly, are you able to access other features of the app normally?

Meanwhile, here is a basic step-by-step approach we can try:

1. Restart the Alarm.com app: Close the app completely so it's not running in the background, then reopen it. Sometimes this refresh can resolve minor glitches.

2. Check for app updates: Make sure the Alarm.com app on your phone is the latest version from the app store.

3. Log out and log back in: Sometimes, re-authenticating your session helps regain full app functionality.

4. Verify your internet connection: A weak or unstable internet connection might prevent commands like disabling alarms from going through.

If these don’t help, we can go deeper:

5. Check app permissions: Ensure the app has the necessary permissions enabled, especially notifications and location services.

6. Try the Alarm.com website: Log in to the Alarm.com website from your Windows system (since you have Windows 10) to see if you can disable the alarm there.

7. Power cycle the alarm system: If you have physical access to your alarm panel, try rebooting or powering it off briefly and back on.

Let me know which steps you have already tried or if any information is missing, and we can proceed with the next steps. Also, please confirm which phone model and app version you are using, if possible. That way I can tailor the help better.

can you call me 870-550-0025 best 870-550-2983 this is compliated for 85 year old user to follow inst. or give the name and number for local tech help you do not seem to have a way for me to fix this myseld

Hi again! I understand this situation is a bit tricky, especially with technology not being straightforward for some users. While I can’t make phone calls myself, I can definitely point you toward the best direct support options.

For Alarm.com technical support, especially for help with the app or alarm system, you can call their 24/7 support line at: 877-389-4033. They are equipped to assist customers of all ages and can guide you step-by-step over the phone. This is probably the simplest way to get help for your parent’s Alarm.com system.

If you prefer email, you can also reach out to them at [email protected].

Regarding local tech help, Alarm.com suggests working through your service provider or installing dealer, as they offer personalized service and ongoing support. You might want to check your paperwork or account emails for the contact of the company that installed or services your alarm system locally.

Here’s the direct Alarm.com contact page for reference: Alarm.com Contact 1 2

If you want, I can help you with the next steps to reset or disable the alarm remotely, or assist in finding local installers if you share your ZIP code or city. Just let me know!

Are you satisfied with this guidance for getting direct support?

Local Alarm.com installation and support services

Thanks for asking about local Alarm.com installation and support services! Alarm.com systems are sold, installed, and supported exclusively by authorized service providers across the country. So the best way to get local help is to find an authorized Alarm.com dealer or service provider near your area.

You can easily find a local service provider by visiting Alarm.com’s official provider search page here:
Find an Alarm.com Dealer 1

If you share your ZIP code or city, I can help narrow down a list of local providers for you. Meanwhile, if you happen to be near Wichita, KS, there are several reputable local security companies offering Alarm.com installations and support, like Atronic Alarms or Alert 360, which you can check out:

- Atronic Alarms: https://atronicalarms.com/about-us/service-areas/wichita-area 2
- Alert 360: https://www.alert360.com/locations/home-and-business-security-wichita 4

If you're not in Wichita, let me know your location and I’ll help find the closest authorized providers for you. Would you like me to do that?

will the dealer contact me to get this fixed by help in person support

Great question! Typically, authorized Alarm.com dealers or service providers do not automatically contact customers to provide in-person support unless you've already scheduled an appointment or requested service from them directly.

Here is how this usually works:

1. You or the account holder needs to contact your local Alarm.com dealer/service provider to request on-site assistance. You can find their contact info either from your installation paperwork or by logging into your Alarm.com app or website and checking the "Support" section—they often list the dealer's phone number or email there.

2. Once you reach out to the dealer, you can schedule an in-person visit or service call if they offer that.

3. Some dealers may contact you after you submit a service request through their website or via Alarm.com if they provide that option, but this depends on the dealer’s own policies.

If you are unsure who your dealer is or don’t have their contact information, you can find local authorized Alarm.com dealers via Alarm.com’s dealer search page:
Find an Alarm.com Dealer 1

If you need more help finding or contacting your dealer, or if you want me to check available options near your area, please share your city or ZIP code. I’m here to assist!

Are you satisfied with this explanation?

contacted the dealer nearest me although the city in akansas is listed wrong scheduled aptt hope he will reply

Thanks for the update! Since you’ve already scheduled an appointment with the dealer nearest you, that’s a great step forward. The fact that the city was mislisted can make things a bit confusing, but hopefully, the dealer will get back to you soon once they see your request.

If you don’t hear from them within a reasonable time (like a day or two), I recommend following up with the dealer directly via phone or email to confirm your appointment and explain the city mix-up. That often helps speed things along.

If you’d like, I can help you draft a message or find a phone number for the dealer to reach out to. Also, if you share your ZIP code or more location details, I can double-check to see if there are other nearby authorized dealers as a backup option.

Please keep me posted, and I’m here if you want help with what to do next! Are you satisfied so far with the plan?

thanks these systems are to fancy for 80+ yearop;ds tp handle

I completely understand where you’re coming from—many seniors find modern security systems and apps like Alarm.com to be a bit too complex. Fortunately, there are alternatives and solutions designed with simplicity and ease of use in mind for seniors.

Here are some Alarm.com app alternatives or simpler home security options that are considered senior-friendly:

1. ADT+ App
The ADT+ app is noted for being as straightforward as a TV remote. It allows easy arming/disarming, turning lights on/off, and controlling locks with simple buttons and minimal menus. ADT often offers professional installation and local support, which can be helpful.

2. SimpliSafe
SimpliSafe has a very user-friendly app and system designed to be easy to set up and operate. It also offers options for professional monitoring and emergency help buttons that seniors can press if needed.

3. Bay Alarm Medical
While more of a medical alert system, it integrates emergency alert buttons and simple monitoring, which may be easier to handle. It’s focused on helping seniors stay safe with minimal complexity.

4. Amazon Alexa or Google Home with Smart Security Devices
Voice control via Alexa or Google Assistant allows seniors to arm/disarm or check status using simple voice commands, reducing the need to use complicated smartphone apps.

5. Home Security Systems with Physical Keypads or Simple Controls
Some providers offer security panels with large, clearly marked buttons and fewer options, which help seniors avoid confusion.

6. Customizing Alarm.com for Seniors
Sometimes, the existing Alarm.com system can be simplified by disabling less-used features and setting up one-touch buttons on the app or the alarm panel, making it easier to operate. A local dealer might assist with this.

If you want, I can help you explore these or find local providers offering senior-friendly home security options. Additionally, there are resources and reviews specifically focusing on smart home devices and security systems for seniors:
— The New York Times Wirecutter has a review of the best smart home devices for seniors 1.
— Security.org has a guide on the best home security systems for seniors 3.
— CNET also covers smart home and security devices tailored for aging in place 4.

Would you like me to help you find a simpler system or app tailored for your needs, or do you want information on adjusting your current Alarm.com system to be easier to use?

Are you satisfied with these suggestions so far?