If you're experiencing an issue with video sound on Kalos TV, follow these steps to troubleshoot and potentially resolve the problem:

1. Check Volume Settings: Ensure that the volume is turned up on both the Kalos TV app and your device. Sometimes the sound might be muted accidentally. You can also manually adjust the device's volume.

2. Restart the App: Close the Kalos TV app completely and then reopen it. This can help reset any temporary glitches that may be causing the sound issue.

3. Update the App: Verify that the Kalos TV app is updated to the latest version. App updates often contain fixes for bugs and other performance improvements. You can check for updates in the App Store under ‘Updates’.

4. Check Device Sound Settings: Sometimes, settings specific to your device can interfere with sound output. Make sure your device’s sound isn’t set to mute or very low:

- Go to your device settings.
- Navigate to 'Sounds & Haptics'.
- Ensure the 'Ringer and Alerts' volume is up.

5. Disconnect External Audio Devices: If you have external speakers or Bluetooth devices connected, disconnect them to see if the sound returns through your device's built-in speakers.

6. Reinstall the App: If the previous steps haven’t worked, consider uninstalling and then reinstalling the Kalos TV app. This can fix any corrupted data or files that might be affecting sound.

7. Reset Device Settings: If the issue persists, you may want to reset your device settings. Go to Settings > General > Transfer or Reset iPhone > Reset and choose "Reset All Settings". Note this won't erase your data, but it will reset your device configurations.

8. Check for Known Issues: Sometimes, problems may arise from the app itself due to updates or bugs. Check the Kalos TV official support channels or community forums to see if other users are experiencing similar issues and if a fix has been announced.

9. Contact Support: If all else fails, reach out to Kalos TV’s customer support for assistance. Provide them with detailed information about the problem you’re facing for a quicker resolution.

Implementing these steps should help resolve the sound issues you are encountering on Kalos TV. - learn more - learn more - learn more