Hi there! I understand your Rheem EcoNet app isn’t showing the current zone, mode, or fan speed during operation. To help you best, can you tell me if this issue happens all the time or only at certain times? Also, have you tried any troubleshooting steps so far, like restarting the app or the thermostat?

Meanwhile, here’s a step-by-step approach we can try to get this fixed:

1. Restart the EcoNet App and Thermostat
Quit the app completely on your Mac and then reopen it. Power cycle your thermostat or control panel by turning it off for about 30 seconds, then back on. Sometimes this resets communication.

2. Check Your Wi-Fi Connection
Ensure your thermostat and Mac are connected to a stable Wi-Fi network. Weak or interrupted connections can cause syncing delays with the app.

3. Update the App and Thermostat Firmware
Open the EcoNet app, and if prompted, update the app to the latest version. Also, check the thermostat settings for any firmware updates and apply them. Firmware updates often fix display or syncing glitches.

4. Verify Zone and Fan Settings on Thermostat
Use your thermostat’s physical interface to confirm the zone, mode (heat/cool/auto), and fan speed settings are correctly set and visible. Sometimes, a mismatch or stuck relay might cause incorrect data reporting to the app.

5. Re-link or Reinstall the App
If the above steps don’t help, try logging out of EcoNet on your Mac and logging back in. You might also uninstall and reinstall the app to clear any corrupted data.

6. Check for Known Issues
There are cases where the app’s API does not update fan speed or mode dynamically due to system limitations. If this is consistent, it might be caused by the thermostat’s communication board or server syncing issues.

If after these steps the display still does not update correctly, there may be an issue with the thermostat’s communication board or an internal software fault. In such a scenario, I recommend contacting Rheem support directly at [email protected] for advanced diagnostics or a possible hardware check.

Would you like me to guide you through any of these steps now? Also, do you notice if the app shows other data correctly, like temperature readings or schedules? That info will help narrow down the problem.

Are you satisfied with this approach so far?

App does not show current zone, mode, or fan speed, when working.

Thanks for sharing that. Since your Rheem EcoNet app is not showing the current zone, mode, or fan speed while the system is working, this often relates to communication glitches between the thermostat and the app or potential issues on the thermostat control board.

Let's go through some focused steps to address this:

1. Power Cycle the Thermostat
Turn off your thermostat for about 30 seconds and then turn it back on. This reset can clear a stuck relay or communication hiccup that sometimes causes the fan or mode status not to update properly1.

2. Update the Thermostat Firmware via the EcoNet App
Open the EcoNet app on your Mac and check for firmware updates for your thermostat. Updating firmware often resolves display and syncing issues with zone, mode, and fan speed information1.

3. Confirm Physical Thermostat Settings
Use the thermostat's physical interface to verify that the zone, mode (heat/cool/auto), and fan speed settings are correctly selected. You can cycle through fan speeds using the plus or minus adjustment buttons on the thermostat display as described in the user guide2.

4. Check Zone Control Wiring (If Zoned System)
If you have a zoned HVAC system, inconsistent signals from zones can cause this issue. Disconnect the thermostat at the zone control and jumper the R and W terminals to isolate the thermostat from the zones and test if the app then gets updated data3.

5. Logout and Re-login in the EcoNet App
On your Mac, log out of the EcoNet app and then log back in. This can help refresh your account session and clear cached data that might block updates displaying correctly.

6. Reinstall the EcoNet App
Uninstall the EcoNet app from your Mac and then reinstall it fresh from the official source, ensuring the latest version will be used. Corrupted app data can prevent real-time data display.

If after these steps the app still does not show zone, mode, or fan speed correctly, this could point to an internal control board fault or a deeper communication issue. At that point, contacting Rheem support at [email protected] for advanced diagnostics is recommended.

Would you like help walking through one of these steps now? Also, does the app display other information like temperature or schedule correctly? That detail can help us focus the troubleshooting further.

Are you satisfied with this solution so far?