Hi there! I see you're getting a "Biometric Authentication Required" message when trying to log in to the Fans First Tickets app, even when using your password or a code. Let's work through this together.

To start off, could you tell me if you're trying to log in on a desktop browser or on a mobile device? Also, is the Fans First Tickets app installed on your device, or are you using a browser to access the service?

In the meantime, here are some steps you can take to try resolving this:

1. Verify Device Compatibility: The Fans First Tickets app might be expecting biometric authentication because it's configured to use your device’s biometrics, such as fingerprint or facial recognition. Since you are on a Windows device using WebKit (which is most likely a browser), biometric prompts usually come from apps on mobile devices. This discrepancy could be causing the error.

2. Try Clearing Browser Cache and Cookies: Sometimes stored data could interfere with authentication. Go into your browser settings and clear your cache and cookies, then try logging in again.

3. Disable Biometric Requirements If Possible: Check within the app or website settings if there’s an option to disable biometric login or switch to password-only login.

4. Use the Official Mobile App: If you’re on a browser and the app demands biometric login, try downloading the official Fans First Tickets mobile app on a smartphone that supports biometric authentication and log in there.

5. Check for Authentication Configuration: If you’ve set up biometric authentication earlier and then switched devices or browsers, the system might be expecting biometric data it cannot verify. Reset your authentication methods by contacting Fans First Tickets support at [email protected] if you don’t have options to reset yourself.

Let me know which device or method you are using exactly and if you have the app installed—this will help me tailor the next steps better for you!

I can log in on laptop. This problem in on the app on Android phone.

Thanks for the extra info! Since you're able to log in on your laptop but the Android app shows "Biometric Authentication Required," it suggests the app is requiring biometric verification like fingerprint or face unlock before letting you proceed. Let's try the following steps on your Android phone to troubleshoot this:

1. Check Biometric Settings on Your Phone:
- Go to your phone's Settings > Security > Biometrics (the exact path can vary by phone).
- Make sure you have at least one biometric (fingerprint or face) registered. If not, add one.

2. Force Close and Reopen the Fans First Tickets App:
- Open your phone’s multitasking or recent apps menu.
- Swipe the Fans First Tickets app off the screen to close it completely.
- Reopen the app and try logging in again.

3. Clear the App Cache and Data:
- Go to Settings > Apps > Fans First Tickets.
- Tap Storage, then Clear Cache first and then Clear Data. (Note: Clearing data will reset app settings but won’t delete your account.)
- Restart the app and attempt login again.

4. Update the App:
- Open the Google Play Store, search for Fans First Tickets, and ensure the app is fully updated.

5. Disable Biometric Login Temporarily (if possible):
- If you can access the app’s settings or login options prior to biometric prompt, look for an option to switch to password-only login.

6. Reinstall the App:
- Uninstall Fans First Tickets from your phone, then reinstall it from the Google Play Store. This can resolve app bugs or corrupted files.

If these don’t resolve it, the problem might be with the app’s authentication setup requiring biometric verification that your phone can’t provide or has a glitch with the app. In that case, you might need to contact Fans First Tickets support to reset your account's authentication settings or confirm if there’s a wider app issue.1 2

Let me know which steps you've tried or if you want me to guide you through any in detail! Are you satisfied with this solution so far?