Hi there! I understand you’re having trouble with Moco’s app and website, specifically with redirect issues, is that right? Could you tell me a bit more about what exactly happens when you try to access them? For example, does it keep loading forever, show an error message, or send you around in circles?

Meanwhile, I’ll guide you through some initial steps to try and resolve redirect problems on your Kindle running Android 5.1.1:

1. Clear Browser Cache and Cookies:
- Open the browser you use on your Kindle (e.g., Silk or Chrome).
- Go to Settings > Privacy > Clear browsing data.
- Select “Cookies and site data” and “Cached images and files,” then clear them.
This often fixes redirect loops caused by outdated data.

2. Check Internet Connection:
- Restart your Wi-Fi connection or switch between Wi-Fi and mobile data if available.
- Sometimes network glitches cause redirect issues.

3. Try Using a VPN:
- Some users have found using a VPN helped bypass redirect problems.
- If you don’t have one, apps like ProtonVPN or TunnelBear offer free tiers.
- Enable VPN and try accessing Moco again.

4. Use an Alternative Browser:
- Install a different browser like Firefox or Chrome to test if the problem is browser-specific.

5. Update or Reinstall the Moco App:
- If you’re using the app, try uninstalling and reinstalling it from the official app store.
- Make sure the app has the necessary internet permissions under Settings > Apps > Moco > Permissions.

6. Reset Network Settings:
- Go to Settings > Backup & reset > Network settings reset.
- This refreshes Wi-Fi, mobile data, and Bluetooth settings which could help fix redirect loops.

If these don’t help, please share any error messages or screenshots you get. Also, let me know if the issue started recently or after any updates. That way, I can help you dig deeper or escalate if needed.

Are you comfortable trying these steps?

Tried everything even factory reset phone and tablet updated as well it lets me search backspace but clicking any link moco related gets a redirecting message but nothing loads

Thanks for letting me know you’ve already tried a factory reset on both your Kindle phone and tablet, updated the devices, and yet Moco still shows a "redirecting" message without loading. That gives me a clearer picture.

Since the issue persists despite factory resets and updates, it’s likely not a device problem but something related to the app or the network connection to Moco’s servers.

Here are some advanced steps tailored to your situation:

1. Verify Internet Stability and Network Type:
- Sometimes, certain networks or ISPs may cause redirects or blockages with Moco’s servers.
- Try connecting through a different Wi-Fi network or switch to mobile data if possible.
- If available, try accessing Moco using a VPN to bypass any possible regional or network restrictions.

2. Clear App Cache and Data (If Moco App is Installed):
- Go to Settings > Apps > Moco > Storage.
- Tap “Clear Cache” and then “Clear Data” (note that clearing data may require you to log in again).
- Restart the app and try again.

3. Confirm App Permissions:
- Ensure Moco has all the necessary permissions to access the internet.
- Check under Settings > Apps > Moco > Permissions and allow any required permissions.

4. Check for Server or Service Outages:
- Sometimes the problem lies with Moco’s servers.
- Community forums mention occasional issues with the loading or redirecting screen2.
- You can check Moco’s official site or their social media for any announcements regarding downtime.

5. Consider Using the Website Instead of the App (or Vice Versa):
- If the app doesn’t work, try accessing Moco through the web browser on your Kindle.
- Conversely, if you were using the web version, try the official app, making sure it’s the latest version compatible with Android 5.1.1.

6. Contact Moco Support:
- If none of the above works, there may be account-specific or backend issues.
- Reach out to Moco support via their official channels or the email listed in community help videos ([email protected]) which has been shared for troubleshooting collaboration1.

If you want, I can guide you step-by-step through some of these advanced options now. Are you connected to a specific Wi-Fi network or mobile data right now? Also, do you get the redirect message only when clicking specific links, or does it happen anytime you try to open Moco?

What to do if Moco app redirects but doesn't load?

Thanks for asking about solutions when the Moco app redirects but doesn’t load. Based on recent guides and community input, here are some effective steps specific to this issue:

1. Check App Permissions:
Make sure Moco has all the needed permissions, especially internet access permissions. Go to Settings > Apps > Moco > Permissions, and enable any that seem disabled.

2. Reset Network Settings:
This can clear any misconfigured network information that might cause redirect loops. On your Kindle, go to Settings > Backup & reset > Network settings reset, and confirm. Then reconnect to your Wi-Fi or mobile data.

3. Clear App Cache and Data:
Navigate to Settings > Apps > Moco > Storage, then tap “Clear Cache” and “Clear Data.” Note that clearing data will log you out, so be sure you remember your login details.

4. Try a Different Network or VPN:
Sometimes network restrictions cause the app to redirect endlessly. Switching to a different Wi-Fi or using a VPN app can help bypass this issue.

5. Use an Updated App Version Compatible with Android 5.1.1:
If your Moco app is outdated or incompatible, it may cause loading problems. Try downloading the latest version that your Kindle OS supports, or try accessing Moco via the web browser instead.

6. Reinstall the App:
Uninstall the Moco app completely, then reinstall it to fix any corrupted files causing the hang-up.

7. Monitor for Server Issues:
The problem might be on Moco’s end. Checking their official forums, social media pages, or community boards like Reddit can reveal if others face similar loading problems3 1.

If you want, I can guide you through any of these steps. Have you tried any of these already, or would you like me to help you perform them?

this kindle lets me download it but nothing happens when I try to open the app and the web version won't even bring up the website it redirects to nowhere

Thanks for giving me those extra details about your Kindle letting you download the Moco app but not opening it, and the web version redirecting to nowhere. That really narrows things down.

Kindles—especially those using Android 5.1.1—sometimes have compatibility or browser limitations that affect apps and web navigation, especially if apps rely on newer system components or browsers.

Here are a few tailored steps to try:

1. Check App Compatibility and Open with Supported Links
On your Kindle, go to Settings > Apps > Moco > “Open by default” or “Open supported links.” Make sure it’s set to open supported URLs. Sometimes, if this is disabled, clicking links might cause redirect loops or failures.
(This setting is mentioned in Kindle app-related browser issues at Reddit posts.)2

2. Try Using a Different Browser Inside Your Kindle
The default browser on older Kindle devices might not fully support all redirect handling or modern web standards. If possible, install a lightweight Android browser like Firefox Lite or Opera Mini (if your Kindle supports installing third-party APKs) and try accessing Moco’s website there.

3. Clear Browser Cache and Cookies
In your Kindle’s browser (for example, Silk browser), go to Settings > Privacy > Clear browsing data (clear cache and cookies). Sometimes corrupted cache causes redirects that go nowhere.9

4. Force Stop and Restart the App Store and Browser
On Kindle, try going to Settings > Apps > Appstore > Force Stop, then open it again. Do the same for your browser app (e.g., Silk). This can fix redirect or loading problems caused by stuck processes.3

5. Ensure System Software and WebView Are Updated
Even with a factory reset, confirm the system stays up to date, especially components handling web rendering like Android System WebView, which many apps and browsers utilize to display web content inside apps.

6. Use an External Device
If none of these fix the problem, try accessing Moco on a phone or computer to see if the issue is restricted to your Kindle devices. This can help confirm if the problem is device-specific or related to your account/network.

7. Check for Moco Server and Account Issues
Sometimes, Moco’s servers or your specific account might be causing redirects, especially if there are bans or restrictions. Contact Moco’s support to confirm there are no known issues or account blocks.

If you want, I can walk you through checking those app settings or clearing browser data step-by-step. Just let me know! Are you able to install third-party browsers on your Kindle, or do you mainly rely on the pre-installed Silk browser?

Are you satisfied with this guidance, or would you like me to help you try any of these solutions right now?

Moco web site won't work redirecting

Hi again! Since you’re experiencing a redirect issue where Moco’s website or app won’t load properly on your Kindle, here’s a step-by-step approach based on known fixes for similar redirect problems:

1. Clear Browser Cache and Cookies:
On your Kindle’s browser (likely Silk), go to Settings > Privacy > Clear browsing data. Select cookies and cache, then clear them. Old cache or cookies can cause redirect loops.

2. Try a Different Browser:
If possible, install an alternative browser like Firefox Lite or Opera Mini on your Kindle and try accessing Moco there. Sometimes default browsers on older devices don’t handle redirects well.

3. Check Network and Use VPN:
Redirect loops can be caused by network restrictions. Try switching between Wi-Fi and mobile data, or use a VPN app to see if that helps bypass any network-level blocks.

4. Clear and Reinstall the Moco App:
If you use the app, clear its cache and data under Settings > Apps > Moco > Storage, then uninstall and reinstall it to ensure no corrupted files are causing issues.

5. Verify App Permissions:
Ensure the Moco app has all internet-related permissions enabled in Settings > Apps > Moco > Permissions.

6. Check for Moco Server or Account Issues:
Sometimes these issues arise from server-side problems or account restrictions. Check Moco’s official social media or community forums for any ongoing issues.

7. Update System Components:
Make sure your Kindle’s system, as well as WebView components (which apps use to render web content), are up to date.

If these steps still don’t resolve the problem, there are detailed troubleshooting videos available that walk through fixing Moco app redirect and loading issues which you might find helpful:
- How To Fix MO.CO Game App Doesn't Work | Step By Step
- How To Fix MO.CO Game App Not Loading | Step By Step
- How To Fix MO.CO Game App Doesn't Open | Step By Step

Let me know which of these steps you’d like help with, or if you’ve tried some already so I can assist you better! Are you seeing any specific error messages during the redirect?

Moco web site won't work redirecting

Hi again! From what I see, Moco’s website redirect issue might be linked to server-side problems or possibly network-related blocks. Recently, there have been reports that Moco’s hosting provider suffered a DDoS attack causing instability and redirect problems, which their server admins are working to resolve4.

Meanwhile, here are some extra things you can try on your Kindle with Android 5.1.1 to work around this:

1. Try Accessing Moco via a VPN:
This can bypass any network blocks or routing issues causing endless redirects.

2. Use a Different Browser:
Install a browser like Firefox Lite or Opera Mini if possible, as the default browser might mishandle redirects.

3. Clear Cache & Cookies:
In your browser’s settings, clear browsing data to remove any corrupt files causing redirect loops.

4. Check Moco’s Official FAQ or Support:
Sometimes specific account or region restrictions might cause redirects. Checking Moco’s FAQ or contacting their support might clarify if your account or location is affected1.

5. Wait and Retry Later:
If the issue is due to a DDoS attack or other server-side problems, it may be resolved soon by their team.

If you’d like, I can help guide you through setting up a VPN or trying these browser changes on your Kindle. Let me know! Are you able to install third-party apps on your Kindle, or do you mainly use the default apps?

Are you satisfied with this solution, or would you prefer I assist with specific steps?