Hello! I’m here to help you with the connection lost issue you’re experiencing with Moco. Let’s see how we can resolve this together.

First, could you let me know if you're using Wi-Fi or mobile data for your connection? Also, have you tried any troubleshooting steps so far, like restarting the app or your device? Your response will help me provide the most effective guidance.

Yes, I tried everything.

Thank you for your patience! Since you've already tried the usual troubleshooting steps, let's dive a bit deeper. Here are a few advanced steps we can take to identify and resolve the connection issues.

1. Check App Permissions: Make sure that Moco has the necessary permissions to access the internet. Go to Settings > Apps > Moco > Permissions, and ensure that the app has permission to access storage and mobile data.

2. Network Settings Reset: Sometimes resetting your network settings can resolve connectivity issues. Go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth. This will reset all your network settings, so you’ll need to reconnect to your Wi-Fi afterwards.

3. Clear App Cache: Clearing the cache can help with issues. Go to Settings > Apps > Moco > Storage, and then tap on Clear Cache. This won't delete your data, just local temporary files.

4. Check for Outages: It's also a good idea to check if there are any known outages with Moco. Websites like Is It Down Right Now can provide information on current service statuses.

5. Reinstall the App: If the problem persists, it might be beneficial to uninstall and then reinstall the app. This can often resolve deeper issues within the app that can’t be fixed through simple troubleshooting.

If none of these steps work, we may need to investigate more specific issues, or you could contact higher-level support at [email protected] for further assistance.

I hope this helps! Let me know if you’d like to go through any of these steps together or if you find a solution!