Hi there! I see your Deco app is showing that two of your Deco units are offline, but their LED indicators are white, which usually means they're connected and working fine. Let's work through this to get a clearer status showing in your app.
First, can I ask a couple of quick questions? - Are the two Deco units connected via Ethernet or wirelessly to the main Deco? - Have you tried refreshing or rebooting the Deco app already? - Are you able to get internet access through those nodes despite them showing offline in the app?
Meanwhile, here’s a straightforward approach to try:
1. Open the Deco app and go to the Network Map screen. 2. Tap on the Deco unit that’s showing offline. 3. Tap the "Check Again" button to refresh the status of that unit. Sometimes the app just needs a manual refresh to display the correct status.
If that doesn't update the status, you can also try: 4. Restart the main Deco unit (the one connected to the modem). Sometimes this helps reestablish proper status reporting. 5. Ensure your mobile device running the Deco app is on the same Wi-Fi network as your Deco system.
If the Deco units remain online with white LEDs but still show offline in the app even after this, it can be a sign that the app is not correctly syncing, possibly due to temporary communication glitches or outdated app firmware.
Let me know how those steps go and if you’re seeing internet access through those units. Then we can try some more advanced troubleshooting if needed!
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I see your Deco app is showing that two of your Deco units are offline, but their LED indicators are white, which usually means they're connected and working fine. Let's work through this to get a clearer status showing in your app.
First, can I ask a couple of quick questions?
- Are the two Deco units connected via Ethernet or wirelessly to the main Deco?
- Have you tried refreshing or rebooting the Deco app already?
- Are you able to get internet access through those nodes despite them showing offline in the app?
Meanwhile, here’s a straightforward approach to try:
1. Open the Deco app and go to the Network Map screen.
2. Tap on the Deco unit that’s showing offline.
3. Tap the "Check Again" button to refresh the status of that unit. Sometimes the app just needs a manual refresh to display the correct status.
If that doesn't update the status, you can also try:
4. Restart the main Deco unit (the one connected to the modem). Sometimes this helps reestablish proper status reporting.
5. Ensure your mobile device running the Deco app is on the same Wi-Fi network as your Deco system.
If the Deco units remain online with white LEDs but still show offline in the app even after this, it can be a sign that the app is not correctly syncing, possibly due to temporary communication glitches or outdated app firmware.
Let me know how those steps go and if you’re seeing internet access through those units. Then we can try some more advanced troubleshooting if needed!
Are you comfortable trying these steps now?