If your MyDigicel app is stuck on the loading screen at 100%, here are some step-by-step solutions to help resolve the issue:

Clear App Cache and Data

1. Go to your device's Settings.
2. Scroll down and select Apps or Applications.
3. Look for the MyDigicel app in the list.
4. Tap on Storage.
5. Click on Clear Cache. This can help remove temporary data that might be causing the app to hang.
6. If the problem persists, also select Clear Data. Note that this will reset the app to its original state, and you may need to log in again.

Check for App Updates

1. Open the Google Play Store on your device.
2. Tap on the three lines in the upper-left corner to open the menu.
3. Select My apps & games.
4. Look for updates for the MyDigicel app. If an update is available, tap Update.

Restart Your Device

1. Press and hold the power button on your Android device.
2. Select Restart or Reboot. This can resolve many issues by refreshing system resources.

Reinstall the App

1. Go to Settings > Apps.
2. Locate the MyDigicel app and select it.
3. Tap on Uninstall.
4. After uninstallation completes, go back to the Google Play Store.
5. Search for the MyDigicel app and tap Install to download it again.

Use a Different Browser for Login (If Applicable)

In some cases, the login screen may be a web popup.

1. Go to your device settings.
2. Find Apps and select your current default browser (for example, Samsung Internet).
3. Change your default browser to Chrome or another browser.
4. Restart the MyDigicel app and try logging in again.

Lock and Unlock Your Phone

A temporary fix that has worked for some users is to lock your phone and then unlock it again while the app is trying to load.

1. Lock your device by pressing the power button.
2. Wait a few moments, then unlock your phone.
3. Check if the MyDigicel app has continued loading.

If none of these solutions work, there may be a server or compatibility issue that needs to be addressed by the MyDigicel support team. In that case, consider reaching out to them directly for further assistance - learn more - learn more - learn more.