Hi there! I see your Firestone app is stuck in a loop saying "discovering devices", then finding one device, and then going back to discovering again. That sounds like the app struggles to maintain a stable connection with your device. To help you best, could you tell me a bit more?

- What device are you using the Firestone app on? (Phone, tablet, etc.)
- Have you tried restarting the device or the app already?
- Are you connecting to a specific Firestone device or accessory (like an Air Command or tire monitoring system)?
- Is your device’s Bluetooth or network connection stable and enabled?

Once I know these details, I can guide you with clearer steps. Meanwhile, a common fix is restarting the phone or device to clear minor connectivity hiccups. Another standard step is to completely uninstall the Firestone app and then reinstall it fresh. This refresh often solves pairing or discovery issues.

Please let me know what you’ve tried so far or share any extra info!

I'm using a phone on the air command system and have tried reinstalling the app

Thanks for that info! Since you’re using the Firestone app on your phone to connect to the Air Command system and already tried reinstalling the app, let’s dive a bit deeper.

Here’s what I recommend next:

1. Restart your phone if you haven’t done that since reinstalling the app. Restarting helps clear any temporary connection glitches.

2. Forget or remove the Air Command device from your phone’s Bluetooth settings:
- Go to your phone’s Bluetooth settings.
- Find the Air Command device in the list of paired devices.
- Select it and choose “Forget” or “Unpair.”

3. Reboot the Air Command system, if possible. Power it off or disconnect it briefly then power it back on (consult your Air Command manual if needed).

4. Open the Firestone app and try reconnecting following the in-app prompts.

5. Check app permissions:
- Make sure the app has Bluetooth permissions enabled.
- On Windows phones, also ensure that location services are on, as sometimes Bluetooth scanning depends on it.
- Also enable “Allow app to run in background” if available.

6. Try connecting in an area away from other Bluetooth devices or Wi-Fi congestion, as interference can cause looping discovery.

Based on similar cases, these steps usually solve the issue1 2.

If after all this it still loops, do you see any error messages or does it just cycle endlessly? Also, which exact phone model and version of Windows 10 are you using? That will help me narrow down further.

Let me know how it goes!

have restarted the app and it is now saying the passkey is wrong

Thanks for letting me know the app now says the passkey is incorrect after the restart. This usually happens when the passkey your phone is trying to use doesn’t match what the Air Command system expects.

Here’s what we can do to fix that:

1. Confirm the Passkey: Double-check the passkey displayed on the Air Command system or in its manual. Sometimes, the default passkey is printed on a label or mentioned in the installation guide. Make sure it’s exactly the one you’re entering in the app.

2. Clear the previous Bluetooth pairing info:
- Go to your phone’s Bluetooth settings.
- Remove/unpair the Air Command device if still listed.
- Also, clear the app cache if possible (usually in your phone’s app settings). This clears any saved passkeys or connection data.

3. Restart both the Air Command system and your phone again after clearing the pairings to ensure no cached data causes a mismatch.

4. Try pairing again using the exact passkey from the system or manual. Sometimes it’s a 4- or 6-digit code.

5. Reset the Air Command system passkey:
If you have access to the Air Command system’s settings or remote, some models let you reset or change the passkey. This can resolve mismatches. Check your system manual for instructions.

6. Update your Firestone app: Make sure you have the latest version installed, as updates sometimes fix connectivity and pairing bugs.

If you don’t have the passkey or can’t find it, you might need to reset the Air Command ECU (Electronic Control Unit) to factory settings, which clears old pairings and resets passkeys. The installation or user manual usually has that procedure.

Let me know if you want me to walk you through any of these steps! We’ll get this sorted.

More details on passkey issues with Firestone Air Command are here 2

it has accepted the passkey and updated the OTA mode but is now saying compressor missing

Thank you for updating me! Since the app accepted the passkey and completed the OTA (Over-The-Air) update but is now showing "compressor missing," this generally means the app is unable to detect the air compressor unit physically connected to your Air Command system. Let’s go through some steps to address this:

1. Check Power and Connections
- Ensure the compressor is properly connected and powered. The Air Command system relies on solid electrical connections and grounding to detect the compressor.
- Inspect the wiring harness and connectors for any signs of looseness, corrosion, or damage.

2. Restart the Entire System
- Power down the Air Command system completely (if possible, disconnect battery power for a few seconds) and restart it after.
- This reset can sometimes help the ECU (Electronic Control Unit) detect the compressor correctly again.

3. Verify Compressor Presence in Hardware
- Confirm the compressor unit is installed and operational. If the compressor hardware is missing, disconnected, or has failed, the app won’t be able to detect it.

4. Check for Fault Codes or Error Indicators
- The Air Command system may have diagnostic LEDs or error codes on its ECU that indicate compressor or connection problems. Consult your system manual for interpreting any such signals.

5. Re-Establish Bluetooth and App Connection
- After ensuring hardware is connected properly, remove the Air Command device from your phone’s Bluetooth, then re-pair it fresh as you did with the passkey.
- Open the app and allow it to scan for the devices again.

6. App and Firmware Updates
- Sometimes, after an OTA update, a mismatched or interrupted update could cause detection issues. If possible, check the Firestone app or website for any later firmware updates or patches for your specific Air Command model.

7. Contact Firestone Support or Service Center
- If the compressor is physically present and connected but still not detected, this could point to a hardware fault or ECU issue. Firestone technical support or a qualified service center can run advanced diagnostics and repairs.

Based on similar troubleshooting guidance for Air Command systems, power and wiring issues are the most common cause for a “compressor missing” reading after software updates2.

Do you have physical access to check the compressor installation and wiring right now? Or would you like me to guide you through specific inspection steps?

Let me know how you’d like to move forward!

What causes the compressor missing error in Firestone app?

Great question! The "compressor missing" error in the Firestone app typically means the app or Air Command system cannot detect or communicate with the air compressor unit. Here are the common causes based on Firestone Air Command system troubleshooting:

1. Power and Grounding Issues: Faulty or loose battery connections and poor grounding are the most frequent reasons. If the compressor isn't receiving proper power or ground, it won’t be detected by the system1.

2. Wiring Problems: Damaged, disconnected, or corroded wiring between the compressor, ECU (electronic control unit), and battery can break communication and trigger this error.

3. Compressor Hardware Issues: If the compressor itself is missing, physically disconnected, or has failed internally, the app will flag it as missing.

4. ECU Communication Faults: Problems with the Air Command ECU, including failures or firmware issues after updates, can prevent detection.

5. Installation Errors: Improper mounting or overtightening can damage compressor components or isolators, causing trouble5.

6. Software or App Glitches: Sometimes app or firmware bugs cause false detection errors after OTA updates or software changes.

To fix this, check power and ground connections carefully, inspect all wiring, verify the compressor's physical presence and condition, ensure the ECU is functioning properly, and confirm the app and firmware are up to date. If the issue persists, a qualified technician or Firestone support may need to perform advanced diagnostics.

If you'd like, I can guide you through checking these specific points step-by-step! Are you able to access the compressor and wiring to inspect them?