Hi! I understand you’re having trouble importing your service records into the Firestone app on your iPhone running iOS 18.6. Let’s try to get this sorted out.

First, can you tell me a bit more about what happens when you try to import the records? For example:
- Do you get any error messages?
- Have you successfully imported records before, or is this your first try?
- Is your phone number or invoice number ready to match your service records? Sometimes the app requires the invoice or a linked phone number for importing.

In the meantime, here’s a general step-by-step you can follow to troubleshoot this:

1. Check Internet Connection: Make sure your iPhone is on a stable Wi-Fi or cellular network.

2. Restart the App: Close the Firestone app completely (swipe it away from the app switcher) and then reopen it.

3. Update the App: Check the App Store to ensure the Firestone app is updated to the latest version.

4. Verify Account Details: Sometimes the app can only import prior service records if your phone number matches the one used during service appointments or you have the specific invoice number handy.

5. Log Out and Back In: Sign out of your Firestone app account and sign back in to refresh connection to your service records.

6. Restart Your iPhone: Restarting your device can clear minor issues.

If you’ve already tried all these steps, the next move might be to check if the app’s servers are experiencing issues or if your service records are properly linked in the system. Sometimes prior records won’t appear unless they’re associated with your current phone number or email in the Firestone system1 9.

Would you like me to guide you through the steps, or do you want to share what’s happened so far?