Hi there! I understand you're having trouble with mobile number verification on the IRIS app, even though the number is registered with the bank. Let's try to get this sorted out.

Could you please tell me if you're seeing any specific error message during the verification? Also, have you tried to verify your number multiple times, or is this your first attempt? Any details about when this issue started would help me assist you better.

In the meantime, here are some initial steps you can follow:

1. Verify the Mobile Number Registered with Bank: Make sure the mobile number you're entering in the IRIS app perfectly matches the one registered with your bank.

2. Check for Network and SMS Service: Since verification usually involves receiving an OTP (One Time Password) via SMS, ensure your phone has good network coverage and can receive SMS without any issues.

3. Restart the App and Device: Sometimes, restarting the app or your phone can resolve temporary glitches interfering with verification.

4. Update the App: Ensure you have the latest version of the IRIS app installed, as outdated versions can cause verification issues.

5. Confirm Mobile Number Update at Bank Branch: If you have recently changed your number, the bank might not have updated this in their system yet. Visiting your nearest branch to confirm or update your registered mobile number can help.

If you have already tried these or the problem persists, there might be a technical issue on the app or bank’s side. You can try contacting Yes Bank customer care at 1800 1200 or send an email to [email protected] for account-specific support regarding mobile banking access1.

Would you like me to walk you through any of these steps in detail? Let me know!