If you're experiencing search issues or slow map panning in the BillionGraves app, several known factors and practical fixes can help improve performance and usability:

Search Issues:

- Search Accuracy: When searching for records, make sure to use the Records button in the app and type both given and family names for best results. Adding birth and death dates narrows down results24. Searches can sometimes be affected by spelling errors or incomplete information, so double-check your entries.
- Finding Specific Cemeteries/Records: If a record is displaying in the wrong cemetery (despite correct GPS), you can manually correct this by editing the cemetery assignment on the record’s transcription page. If the right cemetery does not appear in the suggestions, email support with the relevant URLs for correction; updates take 24-48 hours13.
- Detect Nearby Records: Use the "Detect Nearby Records" function to see records based on GPS proximity, which can help if direct searches are not turning up expected results24.

Slow Map Panning:

- Map Zooming: Slow map performance is often due to being zoomed out too far or loading too many pins at once. Zoom in on the map using two fingers to get a closer view of cemeteries and differentiate pins representing individual graves26.
- Device Performance: The app uses GPS constantly, which can drain battery and sometimes lead to lag, especially on older devices or with many apps running in the background26. Closing background apps, restarting your phone, or even restarting the BillionGraves app itself can help7.
- Map Pin Clustering: When too many graves are in view, pins may group into blue circles with a number. Zooming in reduces this clustering and improves responsiveness6.
- OS and App Updates: Ensure both your device’s operating system and the BillionGraves app are up to date to benefit from bug fixes and performance improvements7.
- Location Services: For the map and search to function correctly, make sure Location Services are enabled for the app in your phone's privacy settings7.

General Recommendations:

- If the app continues crashing or lagging after these steps, restart your device and make sure all recent photos are backed up7.
- Persistent issues not resolved by these methods should be reported to BillionGraves support for further assistance71.

Following these steps should resolve most common search and slow map panning issues in the BillionGraves app.