If your Bond Touch Heart (Heart Necklace) won't "wake up," here are the recommended troubleshooting steps based on official guidance and common issues:

1. How to Wake Up the Heart
- Firmly press the front light of the Bond Heart. You should feel a brief vibration and see a blinking white light, which indicates the Heart is awake1.
- If the Heart is successfully awakened, after a few seconds the blinking white light turns red and you’ll feel another brief vibration, signaling the device is no longer active1.

2. If the Heart Won’t Wake Up
- Check the Battery: Make sure the device is charged. Plug it in and look for charging indicators (blinking white lights while charging, solid white when fully charged)4.
- Press Correctly: Ensure you are pressing firmly on the front light as described. A double tap while holding the pendant on front and back may also help15.
- App Connection: Make sure the device is not already paired incorrectly. Do not pair the Heart via Bluetooth settings on your phone; always initiate pairing from within the Bond Touch app, as incorrect pairing can cause functional issues1.

3. Connection & Pairing Troubleshooting
- If already paired via your phone’s Bluetooth settings:
- "Forget" the device in your phone’s Bluetooth menu.
- Restart your phone’s Bluetooth.
- Pair again only through the Bond Touch app12.

4. Additional Steps if Issues Persist
- Ensure your phone’s:
- Bluetooth is on
- Internet connection is active (Wi-Fi or cellular)
- Bond Touch app is running in the background2.
- Restart your phone and the app2.
- Try toggling Bluetooth and internet off and on2.
- Hold the Heart and press/tap again after a reset15.

5. Firmware and Compatibility
- Make sure your app and device firmware are up to date2.

6. Support
- If none of these steps resolve the issue, use the “Report a Problem” feature in the Bond Touch app settings or contact Bond Touch customer support for further assistance21.

Key Reminders:
- Only pair your Bond Heart through the app, never through the phone’s Bluetooth settings1.
- Proper charging and firm pressing are essential for waking up the device14.
- Follow the in-app instructions carefully for setup and troubleshooting4.

By following these steps, most Bond Heart wake-up and connection issues can be resolved. If the Heart still won't wake up after this process, it may require repair or replacement by the manufacturer21.