[Scenebot] Whenever i press "get your script" it exits out the app so it makes it imposssible to get a script.

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Shaylah Ibanez
11 months ago In Scenebot
Whenever i press "get your script" it exits out the app so it makes it imposssible to get a script.

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Emily Roberts

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11 months ago

Hi there! I’m sorry to hear that pressing "Get Your Script" is causing the app to exit unexpectedly. To help you better, could you please tell me a bit more about your setup? For example:
- Are you using the latest version of the Scenebot app?
- Does this happen every time you press the button?
- Have you tried any troubleshooting steps already, like restarting the app or your device?

Meanwhile, based on similar issues, sometimes app crashes occur due to bugs or corrupted data. Here are a few steps you can try to resolve this:

1. Restart the App: Close Scenebot completely and reopen it.
2. Restart Your Device: A simple reboot of your Windows device might clear any temporary glitches.
3. Clear Cache/Data: Although more common on mobile, if you use a Windows app version, try clearing any cached data or reinstall the app entirely.
4. Update the App: Ensure you have the latest version installed, as updates often fix crash bugs.
5. Lower Camera Quality Setting: For iOS, lowering camera quality has helped some users—this might not directly correlate, but checking app settings could reveal options related to performance.

If these steps don’t help, it might be a deeper issue. In that case, I can guide you on collecting logs or contacting higher support.

Could you also confirm if you are running Scenebot as a Windows application or through a browser on your WebKit device? This will help me tailor the steps better.

Looking forward to your reply!

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