Hi there! I understand that you're having trouble accessing your Kanopy account with your new email address, and it sounds like you’d like to change or delete your old account. Let’s work together to see how we can resolve this.

First, could you provide a bit more detail on what happens when you try to log in? Are you receiving any error messages, or is it just not recognizing your new email? This will help me guide you better.

In the meantime, here’s a general approach we can take:

1. Forgot Password: If you can't log in with the new email address, you might want to try resetting the password. You can do this by going to the Kanopy login page and selecting "Forgot Password?" Enter your old email address if that's the one linked to your account.

2. Contacting Support: Since you're unable to change your email address or delete your old account through normal means, contacting Kanopy Support directly would be the next best step. You can email them at [email protected] and explain your situation. They will be able to assist you in transferring your account or resolving any issues.

3. Account Management Guides: You can also take a look at Kanopy’s account management articles that provide steps for changing your email or managing accounts, which could be useful once you regain access. Here’s a helpful link on Changing your email address or password 1.

Please let me know if you have any additional details or if there's anything specific you want me to check or guide you through!

My account is blocked so i can’t login to change my email or delete my account

Thanks for the clarification! I understand that your account is blocked, which is preventing you from logging in or making any changes to it. Let's see how we can address this issue together.

Since you're unable to log in and the account is blocked, here's what you can do:

1. Check the Reason for Blocking: Accounts can be blocked for various reasons, such as an expired library card or system issues. If you have access to your library account, check your library's website or contact them to confirm the status of your library card or membership.

2. Reach Out to Kanopy Support: Since you cannot access your account, the best course of action is to contact Kanopy Support directly at [email protected]. They can provide assistance in unblocking your account or letting you know what steps you need to take. Be sure to explain the situation clearly, including your old email address and the fact that you have a new one.

3. Follow Help Articles: You might also want to refer to the Kanopy help articles regarding account management, which include instructions on how to unblock accounts and change email addresses. Here’s a link you might find handy: Why is my Kanopy account blocked? 1 and Managing your account 2.

Once you've contacted support, they will guide you through the process. If you need any more help or have specific questions, just let me know!