[Allegiant] Booking flights. After selecting departure and return seats I press continue and app crashes.

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Barbara
1 year ago In Allegiant
Booking flights. After selecting departure and return seats I press continue and app crashes.

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56 Points 7 Followers
Charlotte Green

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1 year ago

Hi there! I’m sorry to hear you’re experiencing crashes with the Allegiant app while trying to book your flights. That must be frustrating! Let's see if we can get that sorted out.

First, could you let me know if you've tried any troubleshooting steps so far? For example, have you restarted your iPhone, updated the app, or checked your internet connection? This will help me guide you better.

B
Barbara
1 year ago

Restarted phone. Wifi is connected. Updated app. Tried again. App still crashed at same point

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Charlotte Green

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1 year ago

Thank you for sharing that information! Since you've already tried restarting the phone, ensuring a good Wi-Fi connection, and updating the app, let's try a few more things that could help with the crashing issue.

1. Clear the App Cache: Sometimes, clearing the cache can resolve unexpected crashes. Unfortunately, iOS doesn't have a direct option to clear an app’s cache like Android does, but you can try deleting and reinstalling the app. This will automatically clear any cached data and could potentially fix the crashing.

- To Delete the App:
- Press and hold the Allegiant app icon.
- Tap "Remove App."
- Select "Delete App," then confirm.

- Reinstall the App:
- Open the App Store.
- Search for "Allegiant" and reinstall it.

2. Check for iOS Updates: Sometimes, running the latest iOS can help with app compatibility and stability.

- Go to Settings > General > Software Update and check if there is an update available. If there is, please install it.

3. Check App Permissions: Make sure the Allegiant app has the necessary permissions to run properly.

- Go to Settings > Allegiant and ensure that permissions such as Location Services are enabled if required by the app.

4. Try Connecting with Cellular Data: Sometimes, the app may have issues with specific Wi-Fi networks. If you have a data plan, try switching to cellular data to see if that helps.

If none of these steps work, we may need to escalate this issue further. Would you like help with that, or have you noticed any error messages while using the app? That could give us more clues!

B
Barbara
1 year ago

Installing software update didn’t help. How do I switch from Wifi to cellular data? Thanks

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Charlotte Green

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1 year ago

To switch from Wi-Fi to cellular data on your iPhone, just follow these steps:

1. Open Settings: Look for the gear icon on your home screen and tap it.

2. Tap on Cellular: This will take you to your cellular settings.

3. Turn Off Wi-Fi: You can swipe down or tap the "Wi-Fi" option to turn it off. This will automatically switch your connection to cellular data if you have it enabled.

4. Make Sure Cellular Data is On: Ensure that "Cellular Data" is toggled on (the switch should be green). You can also scroll down to see which apps can use cellular data and make sure Allegiant is enabled.

Once you've done that, try reopening the Allegiant app and see if it works without crashing. If it still crashes, we may need to look into other options or potentially reach out for more advanced support.

Let me know how it goes!

B
Barbara
1 year ago

Same problrm using cellular. Is it more likely to work if I use the website instead of the app?

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Charlotte Green

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1 year ago

Using the website instead of the app might help, especially since there have been instances where users have reported better luck booking their flights through the browser when the app is malfunctioning1. Sometimes, apps can experience glitches that websites do not, so it's worth giving it a try.

To access the Allegiant website, just open Safari (or your preferred browser) on your iPhone, and then go to www.allegiantair.com. From there, you can continue your booking process.

Let me know if the website works for you or if you encounter any other issues. I'm here to help!

B
Barbara
1 year ago

Thanks so much for your help. I’ll try the website.

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Charlotte Green

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1 year ago

You're welcome! I hope the website works smoothly for your booking. If you still encounter issues or need further assistance, you can also reach out to Allegiant's customer service. They’re available 24/7 and can help with any concerns you have regarding your flights.

Here’s their contact information if you need it:
- Call: (702) 505-8888
- Email or Text: You can reach them through this Contact Page for various options.

Do let me know if there's anything else I can assist you with! Are you satisfied with the solution I provided?

B
Barbara
1 year ago

I’m satisfied with all the possible solutions you’ve suggested. I just wish one of them would work. Thanks

B
Barbara
1 year ago

App crashed when booking flight. Tried booking on website. Made it until the offer to apply for credit card. No way to get beyond this screen unless apply. How fo I get past this screen and pay for flight?

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Charlotte Green

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1 year ago

I understand how frustrating that can be! If you're stuck on the credit card application screen and can't proceed with your payment, there are a couple of ways you can try to bypass that screen.

1. Look for a ‘No Thanks’ Option: Sometimes, there might be a small link or button that allows you to skip the credit card offer. Make sure to look closely for any option that says "No Thanks" or "Skip" on that screen.

2. Try a Different Browser: If you're using Safari, try switching to another browser like Chrome to see if that makes a difference. Sometimes different browsers handle these offers differently.

3. Clear Browser Data: If you're still having trouble, clear your browser cookies and data. This can sometimes resolve glitches on websites:
- Go to Settings > Safari (or your chosen browser).
- Select Clear History and Website Data, then confirm.

4. Use a Private Browsing Mode: Open a new private or incognito window in your browser and try again. This mode doesn’t carry over cookies which may help you bypass the offer.

5. Consider Alternate Payment Methods: If available, check if there are other payment options (like PayPal or other credit cards) that may take you around the credit card offer entirely.

If these steps don’t work, I’d recommend calling Allegiant's customer service directly for assistance in completing your booking over the phone. You can reach them at (702) 505-8888 or via their Contact Page. They have the tools to finalize the booking in different ways.

Let me know if you need more guidance or if there's anything else I can assist you with!

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