Hi there! I understand you're having trouble with Wonder Merge where the items are available to merge but the game isn't recognizing them. Let's work through this together.

To start, could you let me know:
- Are these items the exact same type and level?
- Are you trying to merge two or more identical items?
- Have you noticed any color changes on the items (for example, items that show white can be merged, while black/grey typically can’t)?

Meanwhile, here are some initial steps you can try:

1. Check the Items Are Eligible: Sometimes items may look similar but could differ slightly, or there might be a special condition that prevents merging certain items. Make sure the items are the same and show as mergeable (usually indicated by a white glow on the item).

2. Avoid Using the Item Too Early: If you have used an item in some way or placed it specially, it might no longer be mergeable until it's free on the board.

3. Restart the Game: Sometimes a simple restart can refresh the game state and resolve recognition glitches.

4. Clear Cache (Android 11 WebKit Browser): Since you're on Android 11 with WebKit, clearing the browser cache where the game runs might help. Here’s how:
- Go to your device Settings.
- Select Apps > WebKit (or your browser if labeled differently).
- Tap on Storage > Clear Cache.
- Restart the browser and try again.

5. Update the Game: Ensure your game is updated to the latest version. Sometimes bugs in merging have been fixed by updates.

If these don’t solve the problem, there may be a specific bug or account-related issue at play. In that case, contacting Wonder Merge support directly from the game settings through the “Contact us” button would be a good next step.

Please try these and let me know how it goes. If the issue persists, we can dive deeper! Are you satisfied with the solution so far?

They are white, they are both the lowest flower piece and the flower 1st level, I have tried to make it work on both my tablet which is where I normally play and on PC where I attempted to move it too

Thanks for the details! Since both items are white and the lowest-level flower pieces, and you've tried merging on both your tablet and PC, it sounds like the game should recognize them for merging. Let's try a few targeted steps next:

1. Double-check Item Placement: Ensure the flowers are placed directly adjacent to each other—merging often requires items to be next to each other on the board.

2. Avoid Using Items Before Merging: Sometimes, if an item has been used or placed into a special slot or area, it can lose its merge eligibility. Keep them on the main board.

3. Check for Update or Known Issues: Some discussions from players indicate certain early flower pieces like puddles or coins don’t produce orbs and are considered less useful, but merging should still work for flowers1. You might want to check if your game's latest update addresses any merge glitches.

4. Clear Cache & Restart on Both Devices: If not done recently, clear the browser cache on your Android device again and restart the game on both devices. Sometimes cloud sync issues can cause recognition lag.

5. Ensure Account Sync Is Complete: Since you’re trying on two devices, make sure the game fully synced your progress and inventory between tablet and PC. Sometimes out-of-sync data could cause items not to be recognized correctly.

If after these the merge still doesn't work, it might be a bug related to your account or game state. At that point, contacting Wonder Merge Support directly through the in-game support or via [email protected] could be the best next step.

Please give these a try and let me know how it goes! Are you satisfied with these suggestions?

I can't move any of them it's like the game doesn't even know they are there also the statues are not recognizing so I can play the event

Thanks for sharing those details—items not moving at all and statues not being recognized for the event sounds like a deeper issue affecting the game’s interaction with your inventory and event elements.

Let's try a focused approach to troubleshoot this:

1. Check for Game Updates: First, make sure your Wonder Merge app is updated to the very latest version. Developers often release fixes for bugs like inability to move items or event glitches2 5.

2. Restart and Clear Cache on both devices:
- On Android (WebKit browser context), go to Settings > Apps > WebKit (or your browser) > Storage > Clear Cache.
- Force close the app/browser and restart it.
This can refresh game data and sometimes reset stuck states.

3. Verify Account Sync Across Devices: Since you use the game on both your tablet and PC, ensure your progress and account are properly synced. Sometimes playing on two devices causes inventory desync which can cause items or event statues not to register.

4. Try Zooming in and Out on the Game Board: One reported workaround for similar issues (like items not being tappable or movable) is to zoom in closely on the game board and attempt to move or tap the items, then zoom out and try again. This can sometimes “wake up” the touch recognition system4.

5. Reinstall the Game: If none of the above helps, uninstall and reinstall the game on one device (start with the one you primarily use). Before uninstalling, ensure your progress is saved via cloud or linked account to avoid loss.

6. Contact Official Support: If the problem persists, it may be a bug specific to your account or game version. Reaching out to Wonder Merge support at [email protected] or via the in-game support menu is advisable.

Let me know if you want me to guide you through any of these steps in more detail. Are you satisfied with these next steps to resolve the issue?

The items are available to merge but the game is not recognizing them

Hi again! I see that your items show as available to merge, but the game just doesn't recognize them for merging. Since you mentioned this before and it’s affecting multiple devices, let’s focus on a few more specific possibilities here.

From what you described and from commonly reported issues:

1. Check for Stuck Game States or Bugs: Sometimes, the game might be stuck in a state where it doesn’t register merges even though items appear mergeable. This can happen if the game didn’t fully load or synced incorrectly.

2. Ensure Items Are Truly Identical: The white color does indicate items should be mergeable, but double-check both items’ exact names and levels to confirm they are the same, as some similar-looking items cannot merge.

3. Avoid Using Items Prematurely: As noted in the Wonder Merge Tips, merging should happen with un-used items—if one has been “activated” (even accidentally) it might no longer be mergeable5.

4. Try the Following Steps:
- Fully restart the game on your primary device.
- Clear the browser cache (since you're on WebKit Android 11).
- Attempt merging on only one device at a time to avoid sync conflicts.

5. Be Wary of Sync Delays: If your inventory sync between devices hasn’t completed, it may cause the game not to recognize items properly. After playing on one device, wait a little before switching to the other.

6. Contact Support if the Problem Persists: If none of the above works, this may be a bug or account issue needing developer attention. You can contact Wonder Merge support via the in-game “Contact Us” in settings or email [email protected]1.
<brLet me know if you'd like step-by-step help with any of these, or if the problem continues after trying these ideas. Are you satisfied with this guidance so far?

Have done all that multiple times the scroll in/out did not work Next idea

Got it—since scrolling in/out didn't help and items plus statues are completely unresponsive, let's try a few more focused solutions targeting zoom and interaction issues on your devices.

Given your setup (Android 11 WebKit browser and PC), here are some tailored ideas:

1. Zoom Reset Gesture (Android Touchscreen): Use a two-finger pinch gesture on your tablet screen—spread your fingers apart to zoom in, then pinch them together to zoom out. This can reset the game’s view and interaction zone if stuck3.

2. Disable Browser Zoom or Accessibility Scaling: Sometimes, browser zoom or Android display scaling settings interfere with touch detection in WebKit browsers. On your tablet, check:
- Settings > Display > Font size and display size — try setting these to default or standard values.
- Browser settings — make sure zoom is set to 100%, and no accessibility zoom features are enabled.

3. Browser Gesture Conflicts: On PC, if using a mouse, ensure you’re not accidentally zooming the page instead of scrolling. On some setups, holding Ctrl while scrolling zooms the page instead of moving the viewport. Try:
- Hold Ctrl and use the mouse wheel to zoom in/out deliberately and see if that affects the interaction area2.

4. Clear and Reinstall on PC: If playing through a browser on PC, try clearing its cache or use a different browser altogether (like Chrome or Firefox) to see if the issue persists.

5. Use the Game Client If Available: If Wonder Merge has a standalone app version on your PC, try using that instead of the browser to avoid browser zoom/scroll conflicts.

6. Adjust PC Display Scaling: On Windows PC, high display scaling (e.g., 125% or 150%) can sometimes cause UI elements to not register clicks properly in web apps. Set display scaling to 100% temporarily via:
- Settings > System > Display > Scale and layout > Change the size of text, apps, and other items.

7. Contact Support With Details: Since this might be a complex interaction bug across devices and orientations, if none of these work, escalate via [email protected] including your device models, OS version, browser info, and detailed symptoms.

Please try these next, especially the pinch zoom reset and display scaling adjustments. Let me know if one of these helps or if you'd like me to walk you through any step. Are you satisfied with these suggestions so far?

The items are available to merge but the game is not recognizing them

Thanks for your patience! Since you’ve tried the usual fixes and the game still doesn’t recognize the items for merging even though they appear available, here’s what I found from the latest info and common issues related to Wonder Merge merging problems:

1. Ensure You Have Free Space for Merging: Sometimes the board can be full or cluttered without obvious empty slots. The game requires some free adjacent space to perform merges. You might want to tap the green icon at the top (if visible) to clear tiles and free space on the board before merging1.

2. Don’t Use Items Before Merging: The white color indicates items should be mergeable, but if you’ve used or activated any item (even accidentally), it may no longer merge properly. Wait to merge items before using them in any way3.

3. Make Sure Your Game Version Is Up to Date: There have been known technical issues in past versions that interfered with merging or event progress. Check if your Wonder Merge version is the latest. Developers have released hotfixes targeting these problems4.

4. Account / Cloud Sync Issues: Since you play on both tablet and PC, synchronization delays or conflicts can cause the game not to recognize certain items. Try playing only on one device at a time, and leave a few minutes between switching to ensure data syncs properly.

5. If the Problem Persists, Contact Support: For persistent bugs not solved by updates or cache clearing, contacting the official support via the in-game “Contact us” button or email at [email protected] can help resolve account-specific issues5.

Given all this, I recommend:
- Freeing up board space using the green tile-clear icon if available.
- Confirming you are running the latest game version.
- Playing on one device at a time to avoid sync conflicts.
- Avoiding use of items before merging.

If these steps don’t resolve your issue, please let me know, and I can help draft a detailed support request to submit on your behalf. Are you satisfied with this action plan?

And now its saying the event is over which is weird since it just started this morning

I see you're getting an "event is over" message even though the event reportedly started this morning—let's get to the bottom of this.

This kind of message can happen due to a few reasons:

1. Time Zone Differences or Server Time Sync
The event times are often based on UTC or specific server time, which might not line up perfectly with your local time. So, even if the event "just started" for you locally, the server may register it differently, showing the event as ended6.

2. Client or Server Sync Issues
Sometimes the game client hasn’t fully synced with the server event status, causing it to show outdated info like "event is over" prematurely. This can happen if there’s a temporary connection hiccup or cache issues.

3. Event Start/End Bug
Occasionally, there are bugs early in event launches where the game incorrectly shows the event status. Wonder Merge support has acknowledged such bugs in the past and released fixes over time3.

### What you can try now:

- Fully Close and Restart the Game (not just switch apps) to force a fresh sync with the server.
- Clear Browser Cache on your Android device as stale data could affect event status messages.
- Check Online or Official Channels like Wonder Merge’s Facebook page or Wiki for official event time announcements and any reported issues1.
- Play on One Device to avoid cloud sync conflicts, especially if you’re switching between tablet and PC.

If after these steps the event still shows over incorrectly, I recommend contacting Wonder Merge support directly with this specific issue. They can check if it's a known bug or problem with your account/event status.

Would you like me to help you draft a message to support or guide you through clearing cache and restarting steps? Are you satisfied with this explanation and suggested steps so far?