[Zero] App opens but i can't see my fasting status, time left, etc

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Frank
1 month ago In Zero
App opens but i can't see my fasting status, time left, etc

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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1 month ago

Hi there! I understand your Zero app opens but isn't showing your fasting status or time left, correct? To help, could you tell me if this started happening recently or if it’s been like this since you installed the app? Also, have you tried any steps so far, like restarting the app or your device?

Meanwhile, I’ll guide you through some common fixes that often resolve display issues on Android devices like yours (version 10, WebKit browser):

1. Check for App Updates:
Make sure you have the latest version of Zero installed. Older versions can cause display problems or missing features.

2. Restart the App:
Close the app completely (swipe it away from recent apps), then reopen it.

3. Clear App Cache:
Sometimes cached data gets corrupted:
- Go to Settings > Apps > Zero > Storage
- Tap Clear Cache (avoid clearing data initially, as that may reset your settings).

4. Check Network Connection and VPNs:
If you’re using a VPN, firewall, or any DNS-modifying app, these can interfere with the app’s ability to fetch your fasting data. Try disabling them temporarily.

5. Ensure Permissions Are Enabled:
Go to Settings > Apps > Zero > Permissions and verify it has access to necessary permissions like storage and network.

6. Log Out and Log Back In:
Sometimes refreshing your account connection fixes synced data issues:
- In the app, go to the Me tab (or Profile), then log out.
- Log back in and check if your fasting status appears.

If these steps don’t fix the issue, we can try more advanced troubleshooting or verify if there’s a server-side problem affecting many users.

Does this help so far? Have you noticed any error messages or warnings? Let me know what you try and what you see.

Also, if you want, I can provide a direct link to the official Android troubleshooting guide for Zero, which covers similar issues.

Are you satisfied with this initial guidance?

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