[MindPal] IPad is connected to the internet but the MindPal app statistics page will not update.

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Mark Rhoades
1 year ago In MindPal
iPad is connected to the internet but the MindPal app statistics page will not update.

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Frank Taylor

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1 year ago

To resolve the issue of the MindPal app statistics page not updating on your iPad, despite being connected to the internet, follow these detailed steps:

1. Check Internet Connection:
- Ensure your iPad is genuinely connected to the internet. You can do this by opening Safari or another web browser and checking if you can access any webpage.

2. Restart the MindPal App:
- Close the MindPal app completely. To do so, double-click the Home button (or swipe up from the bottom of the screen if you have no Home button) and swipe the MindPal app away to exit. Then relaunch the app.

3. Check for App Updates:
- Open the App Store, tap on your profile icon at the top right, and scroll down to see if MindPal appears in the pending updates. If it does, tap "Update."

4. Restart Your iPad:
- A simple restart can resolve many issues. Hold down the power button until the slider appears, then slide to power off. Once the device is off, hold the power button again to turn it back on.

5. Check for iOS Updates:
- Go to Settings > General > Software Update. If an update is available, download and install it, as bugs in the operating system might affect app performance.

6. Reinstall MindPal:
- If the above steps don’t work, try deleting the app and reinstalling it. Press and hold the MindPal app icon until an option to delete appears, then confirm the deletion. Go back to the App Store to download the app again.

7. Check App Permissions:
- Ensure that the MindPal app has the necessary permissions. Go to Settings > MindPal, and check for any permissions related to network access or background app refresh that might be disabled.

8. Contact Support:
- If none of the above steps resolve the issue, reach out to MindPal's support for assistance. They might be able to identify specific issues related to the app or your account.

By following these steps, you should be able to update the statistics page within the MindPal app successfully - learn more - learn more - learn more.

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