Hi! I can understand that having your orders canceled after lease approval, signing documents, and payment can be quite concerning. To make sure I fully understand your situation, could you tell me if this is happening with one particular order or multiple orders? Also, have you received any communication from Acima explaining the cancellations?

Meanwhile, here’s something helpful: Sometimes, cancellations can be related to verification or payment issues, but since your payment was taken and documents signed, it may be good to reach out directly to Acima’s customer service for clarification. You can contact them at (801) 297-1982, Monday to Saturday during their support hours, and they can provide specific details on why your order was canceled and what steps to take next.

If you like, I can guide you on gathering the necessary details before contacting them, like checking your email for any notices or your account status on the Acima website. Would you like help with that?

Are you satisfied with this initial guidance?

It has been on multiple orders. Not only that, but it has held up the availabilty of my funds and i am told i have to wait for my money for 7 days. THEY have no answer for why they keep cancelling

Thanks for sharing more details about the multiple order cancellations and the 7-day wait on your refund. That definitely sounds like an issue needing careful attention.

Since this has happened with multiple orders, it’s good to verify a few things step-by-step:

1. Check Your Account Status: Sometimes, cancellations may be linked to account flags or verification holds. Log into your Acima account via their website or app and look for any messages, alerts, or holds on your account.

2. Review Your Emails and Messages: Look for any communication from Acima about why orders were canceled or about refund processing. Sometimes the reason might be buried there.

3. Understanding the Refund Timeline: Acima’s refund policy typically involves a hold period to process payments, and a 7-day wait is standard for processing refunds after cancellation. This is to ensure proper payment clearing1.

4. Contact Acima Support: Given you have experienced multiple cancellations and delays without clear explanation, contacting Acima’s customer service directly will be the best step. You can call them at (801) 297-1982 Monday to Saturday. They specialize in payment, lease, and order issues and can look deeper into your account and orders to clarify why cancellations happen and expedite your refund if possible1 3.

5. Escalate if Needed: If responses are unsatisfactory, keep records of your communications and escalate by emailing [email protected] with details of your orders, payments, and the problems you have faced.

Because these problems affect your funds and trust with the service, persistently following up with Acima is critical. If you want, I can help you draft an email or prepare questions to make your support call more effective.

Would you like assistance with that? Are you satisfied with this plan to address the issue?