[Acima Leasing] Once I get to the point of verifying my cart, the app freezes and then crashes. It resets my phone!

J
Julie
7 months ago In Acima Leasing
Once I get to the point of verifying my cart, the app freezes and then crashes. It resets my phone!

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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7 months ago

Hi there! I understand when you're at the point of verifying your cart in the Acima Leasing app, it freezes and then crashes, even causing your iPhone to reset. That definitely sounds like something we want to get sorted out for you.

To get a clearer picture, could you tell me if:
- The app is updated to the latest version from the App Store?
- This happens every time you try to verify your cart or only occasionally?
- You've tried closing the app completely and reopening it before this happens?
- Any other apps are running in the background when this crash occurs?

Meanwhile, let's go through some steps that often help with freezing and crashing issues on iOS devices:

1. Check for App Updates: Sometimes, bugs causing crashes are fixed in new app versions. Please open the App Store, tap your profile, and see if an update for Acima Leasing is available. If yes, please update it.

2. Force Close and Reopen the App: Double press your iPhone's Home button or swipe up from the bottom (depending on your model) to open the app switcher, then swipe up on the Acima app to close it. Relaunch the app afterward.

3. Restart Your iPhone: Since your phone resets when the app crashes, a manual restart might help stabilize things. To do this, press and hold the side button and either volume button until the slider appears, then slide to power off. Once off, press and hold the side button to turn it back on.

4. Clear App Cache/Storage (if possible): Unfortunately, iOS does not allow clearing app cache specifically, but you may try deleting and reinstalling the app to ensure a fresh setup.

5. Check iOS Version: You're on iOS 18.7 which is pretty recent, so compatibility should be fine, but do ensure your phone isn’t running low on storage or memory as that can cause app instability.

If after these steps, the app still crashes at cart verification causing your phone to reboot, there may be a deeper issue that requires direct assistance from Acima's technical team.

Also, from user reports, updating the app has resolved similar crashes during order processing for others1.

Would you like me to guide you through the update and reinstall steps? Or do you want help contacting Acima support directly?

Are you satisfied with the solution I provided so far?

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