Hi there! Sorry to hear the NYTimes app is freezing when you try to open an article on your iPhone. Let’s work together to get that fixed.

To start, could you tell me if you’ve already tried any steps like closing and reopening the app or restarting your phone? Also, do you notice this happening with all articles or just certain ones?

Meanwhile, here are some simple steps we can try:

1. Force quit the app: Double-click the Home button or swipe up (depending on your iPhone model) to see the app switcher, then swipe the NYTimes app off the screen to close it completely.

2. Restart your iPhone: Sometimes, a quick restart clears temporary glitches in the system.

3. Update the app: Make sure you have the latest version of the NYTimes app installed from the App Store.

4. Clear the app cache (if available): The NYTimes app on iOS sometimes lets you clear cache in its settings, which can help with loading issues.

If after these steps the issue persists, we could try uninstalling and reinstalling the app. Also, check if there’s enough free space on your iPhone, as low storage can affect app performance too.

Let me know which steps you’ve tried or if you want me to guide you through any of these!