[The New York Times] Frozen app

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Sue Henke
6 months ago In The New York Times
frozen app

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi there! I see your NYTimes app is frozen on your iPhone with iOS 18.6.2. Let's try to get it working smoothly again.

To start, could you tell me a bit more? For example, when exactly does the app freeze—such as on launch, while reading an article, or at some other point? Also, have you tried any steps to fix it already, like closing or restarting the app?

Meanwhile, here are some simple steps we can try first:

1. Force Quit the NYTimes App:
- On your iPhone, swipe up from the bottom and pause (or double-press the Home button if your iPhone has one) to open the app switcher.
- Find the NYTimes app and swipe it up off the screen to close it completely.

2. Reopen the App:
- Tap the NYTimes app icon to relaunch it and see if the issue persists.

3. Restart Your iPhone:
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait for a moment, then press and hold the side button again to turn it back on.

4. Check for App Updates:
- Open the App Store, tap your profile icon, and scroll to see if NYTimes app has an update. If yes, update it.

If it's still freezing after these, the next step would be to clear the app cache, which on iPhone usually means uninstalling and reinstalling the app:

5. Reinstall NYTimes App:
- Press and hold the NYTimes app icon, tap "Remove App," then delete it.
- Go to the App Store and download it again.

This often clears corrupted data causing freezes.

Try these out and let me know how it goes—if you still have problems, we can dig deeper from there!

Are you able to try these steps now?

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