[Varsity Network] App not responding when clicking skip

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9 months ago In Varsity Network
App not responding when clicking skip

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Charlotte Green

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9 months ago

Hi there! I’m sorry to hear the Varsity Network app crashes when you tap the "skip" button. Let’s get to the bottom of this. To help me assist you better, could you tell me:

1. Does the app crash immediately when you press skip, or is there a delay?
2. Have you noticed this happening only with certain videos or content, or is it every time?
3. Have you tried any steps already, like restarting the app or your device?

In the meantime, here are some initial steps we can try to fix this issue on your Android 10 device using the WebKit browser environment:

1. Force close the app and restart it:
- Go to Settings > Apps > Varsity Network > Force Stop.
- Then reopen the app and try the skip button again.

2. Clear the app cache:
- In the same app settings, tap Storage > Clear Cache.
- This removes temporary files that might be causing the crash.

3. Update the app:
- Make sure you have the latest version of Varsity Network installed from the Play Store, as updates often fix bugs.

4. Restart your device:
- Sometimes just a reboot can clear minor glitches.

5. Check your internet connection:
- A poor or unstable connection may cause app behavior issues.

If these steps don’t resolve the crash, there might be a deeper issue like a compatibility problem with the skip function on certain content or a bug related to Android 10 devices. If so, I can help you report it to the app developers for a fix.

Could you let me know what happens when you try those? Any extra details about the content or app behavior will help me guide you further.

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