Hi there! I see you’re having trouble with the Iowa State Men’s Basketball feed on the Varsity Network app across multiple Apple devices. That’s certainly something we want to get sorted quickly.

To start, could you tell me if the issue is that the feed won’t load at all, keeps buffering, or cuts out intermittently? Also, have you tried any steps already, like restarting the app or your devices?

Meanwhile, here’s a step-by-step you can try on your macOS 10.15.7 devices:

1. Log out and log back in: Sometimes a fresh login resets your connection to the stream.
2. Restart your device: This can clear any temporary glitches in your system.
3. Check your internet speed: Streaming can struggle if your connection is slow or unstable.
4. Update the Varsity Network app: Ensure you have the latest version from the App Store.
5. Clear cache in the app: If the app allows it, clearing cache can resolve streaming issues.
6. Check for any known service issues: Sometimes the problem is on Varsity's side, especially during games. There are reports of connection issues in the app on game days on their Facebook group as well1.

If you are still stuck after these, let me know if the problem affects all feeds or just the Iowa State MBB, and if this is happening on all your Apple devices or only certain ones. That will help narrow it down.

Are you able to try these and update me? I’m here to get this resolved for you!

Problem no audio delivered. Tennessee feed works fine. I’ve restarted phone and iPad, I’ve deleted app and reinstalled, I’ve tried on the web as well. Zero success.

Thanks for the clear details. Since the Tennessee feed works fine with audio and the problem is specific to the Iowa State MBB feed delivering no audio across multiple devices and through the web, it suggests the issue might be on the content side rather than your devices or app. You’ve already done the key steps—restarting devices, reinstalling the app, and trying the web player—which covers the usual troubleshooting well.

Here are some additional things to check and try:

1. Verify audio settings per feed: Sometimes, individual feeds might have volume or mute settings within the player interface—double-check the Iowa State feed controls to confirm sound isn't muted or set very low.

2. Try broadcasting from different networks: If possible, test streaming over cellular data or a different Wi-Fi network to rule out subtle network issues affecting only specific streams.

3. Update device audio output settings: On your Mac with OS X 10.15.7, go to System Preferences > Sound and ensure the correct output device is selected with volume up.

4. Review official Varsity Network announcements or forums: Others may be reporting no audio on the Iowa State feed specifically, indicating a broadcast or encoding problem on their side. For example, there are known connection issues discussed in Varsity’s Facebook groups around game days2—it’s worth checking for similar notes about audio missing.

5. Contact Varsity Network support: Since the issue is isolated to one game feed, it’s likely something only the content provider can resolve. You can email [email protected] describing the issue, that you’ve tried multiple devices, app reinstall, and web access with no audio on the Iowa State MBB feed.

If you'd like, I can help draft a message to them or guide you through checking any real-time service announcements.

Are you able to try these checks and let me know? I want to make sure we pinpoint the issue clearly for the best resolution.

Is there a problem with Varsity Network streams today?

Thanks for your patience. I checked for any reported issues with Varsity Network streams today. There are some ongoing reports from users mentioning problems with the audio and stream cutting out during games, including in the Varsity Network Facebook groups where similar issues have been discussed recently2. However, there isn’t an official widespread outage announcement at this moment.

Given this, coupled with your symptoms—no audio on just the Iowa State feed while others work fine—it may well be a content-side issue affecting that specific broadcast.

I recommend reaching out directly to Varsity Network support at [email protected] with details of your problem, devices, and steps you’ve tried. They can confirm if this is a known issue on their end and provide updates.

Meanwhile, if you want, I can help draft that message for you or check again later for any new official updates.

Does that sound good? Let me know how you’d like to proceed!

That email for sidearms is not working

Thanks for letting me know the email isn’t working. It looks like the usual support contact for Varsity Network via Sidearm Sports' email might be outdated or currently inactive.

Here’s what I recommend instead:

1. Use the in-app Support feature: Open the Varsity Network app, swipe to the right or tap the three horizontal bars in the upper left corner, and select “Support.” This often connects you to the team or provides updated contact info1.

2. Check the Varsity Network or Sidearm Sports official website: Sometimes there’s a dedicated support or contact form.

3. Visit the official Varsity Network app page on the App Store: Often, developers list alternate contact info or updates in the app description or under “Developer Website”5.
<br4. Social media or fan groups: Since you’ve found similar issues discussed on their Facebook groups, sometimes messaging those groups or developers publicly will get you a direct response or updated contact.
<brIf you want, I can help you navigate those options or look for latest official contacts.
<brAre you able to try the in-app support option? Let me know if you want me to assist with that!