Hi! I understand that you've added money to your HomeWAV account, but it's not showing up yet, and your bank says the transaction is pending. Let's try to get to the bottom of this together.

To start, could you please tell me:

1. When did you make the deposit?
2. Did you add the funds via the app, phone, or another method?
3. Are there any error messages appearing in the HomeWAV app when you check your balance?

Meanwhile, here are some common reasons and steps to resolve this:

1. Processing Time: HomeWAV usually reviews and processes deposits within 24 hours, sometimes up to two days. During this time, the money may show as pending in your bank account but not yet appear in your HomeWAV account1.

2. App Sync: Try logging out of the HomeWAV app and then log back in to refresh your account balance.

3. Check Transaction History: In the app, check your transaction history to see if the deposit appears as pending or completed.

4. Network Connection: Make sure your Android device has a stable internet connection to sync with HomeWAV servers.

If you've already waited more than two days and the money still hasn't appeared, or if the pending status persists on your bank side beyond normal processing times, please try contacting HomeWAV support directly via their secure toll-free number (844-394-6639, press 1) to verify your deposit status2.

Let me know what you find or if you've already tried any of these steps. We'll get this sorted! Are you able to provide the deposit details I asked about?

This morning used app no more errors

Thanks for letting me know you funded your account this morning using the app and that no errors are showing anymore. That’s a good sign!

Since the bank still shows the transaction as pending and the funds haven’t appeared in your HomeWAV account yet, here’s what I recommend next:

1. Wait a bit longer: Sometimes, especially with bank processing times and HomeWAV’s internal verification, it can take up to 24-48 hours for the funds to show up fully after they leave the bank’s pending status.

2. Refresh the app data: Try logging out of HomeWAV and logging back in again or force-closing the app and reopening it. This helps to sync your account with the latest data.

3. Check your transaction history within the app: See if the deposit appears as pending, processing, or completed. This will provide clues about where the money is in the relay process.

4. Ensure your app is updated: Just to be sure, check if your HomeWAV app is the latest version on your Android 10 device. App updates can fix syncing or display issues.

If after 48 hours, your bank no longer says pending but your HomeWAV balance still doesn’t reflect the deposit, please reach out directly to HomeWAV customer support at 844-394-6639 (press 1) to confirm the deposit has been properly posted on their end.

Please let me know if you need steps on any of these suggestions or if you see any update in your app’s transaction history! I’m here to help ensure your funds show up correctly. Are you comfortable trying these next?