Hi there! I hear you're having trouble updating the Kansas Lottery PlayOn app on your Android device. Let's get this sorted out together.

First, could you let me know if you're receiving any specific error messages when you try to update the app? Additionally, have you checked if there’s enough storage space on your device for the update?

In the meantime, here are some general troubleshooting steps you can try:

1. Check for Updates Manually:
- Open the Google Play Store on your device.
- Tap on the three horizontal lines in the top left corner (the menu).
- Select "My apps & games."
- Look for the Kansas Lottery PlayOn app. If an update is available, you should see an "Update" button.

2. Clear Cache and Data:
- Go to your device's "Settings."
- Select "Apps" or "Applications."
- Find and tap on "Kansas Lottery PlayOn."
- Tap "Storage," then select "Clear Cache" and "Clear Data." Please note that this may require you to log in again.

3. Restart Your Device:
- Sometimes a quick restart can resolve temporary issues. Simply turn your device off, wait a moment, and turn it back on.

4. Check Network Connection:
- Ensure you have a stable internet connection, whether it’s Wi-Fi or mobile data.

If these steps don’t work, it might be an issue related to the app itself. Some users have reported needing to access the old PlayOn app if their device isn't automatically updating. There can be prompts that help facilitate the upgrade from there 1.

Let me know how it goes! Are you satisfied with this solution, or do you need further assistance?