Hi there! I understand you're having trouble bringing up the update screen for the Kansas Lottery PlayOn app. Let’s work together to sort this out!

First, could you confirm whether you’re trying to update the app from within the app itself or through the app store? Also, have you checked if your device has the necessary permissions to access the update options?

Here are some steps you can try:

1. Check App Store Settings: If you’re on Windows, make sure you’re accessing the appropriate app store version. You can go to the app store on your device and check for updates manually by searching for "Kansas Lottery PlayOn" and see if an update option is available.

2. Enable Automatic Updates: If you have automatic updates turned off, that might be why you’re not seeing the update prompt. Go to the settings in the app store and enable automatic updates to ensure that future updates are downloaded automatically.

3. Reboot Your Device: Sometimes, simply restarting your device can resolve issues like this. Take a moment to reboot your device and try accessing the app or app store again.

4. Clear Cache and Data: If possible, go to the settings of your device, find the PlayOn app, and clear its cache and data. After that, try opening it again to check for updates.

5. Reinstall the App: If none of the above steps work, you might consider uninstalling the app and then reinstalling it from the app store. This often helps resolve any issues regarding updates.

Let me know how these steps work for you, or if you need any more assistance!