[Monumental+] Cannot find tickets on mobile app. Android. I see my tickets on laptop easy. Link to Ticketmaster .

J
James Cook
1 year ago In Monumental+
Cannot find tickets on mobile app. Android. I see my tickets on laptop easy. Link to Ticketmaster .

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble finding your tickets on the Ticketmaster app on your Android device, especially since you can see them easily on your laptop. Let’s troubleshoot this together.

1. Ensure You're Logged Into the Right Account: Sometimes, people create multiple accounts with different email addresses. Please double-check that you’re logged into the same Ticketmaster account on your mobile app that you use on your laptop.

2. Check Event Delivery Delays: For some events, mobile tickets may have a delivery delay for security reasons. Confirm that your tickets should be available now.

3. Update the App: Make sure your Ticketmaster app is updated to the latest version. Open the Google Play Store, search for Ticketmaster, and see if there’s an option to update.

4. Clear the App Cache: You can reset the app cache which might help in displaying your tickets. Go to Settings > Apps > Ticketmaster > Storage > Clear Cache.

5. Try the Browser Version: If you're still having issues, I suggest you use the browser on your phone. Go to am.ticketmaster.com and log in with your Ticketmaster credentials to access your event tickets directly through the browser.

If you still can’t find your tickets after trying these steps, let me know so we can dig deeper into this issue! Are you satisfied with the solution I provided?

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