To resolve the issue of receiving a pop-up message stating "Member details is not configure" in the VIDAL mobile application under the My Policy menu, please follow these steps:

1. Check Internet Connectivity: Ensure that your mobile device is connected to a stable internet connection. A poor connection may cause the app to fail in retrieving necessary member details.

2. Update the App: Make sure you are using the latest version of the VIDAL mobile application. Go to your device's app store, search for the VIDAL app, and update if a new version is available.

3. Re-login to the App: Log out from your account within the app and then log back in. This can help refresh your session and may resolve minor glitches.

4. Clear App Cache: Depending on your device's operating system,
- Android: Go to Settings > Apps > VIDAL > Storage > Clear Cache.
- iOS: Unfortunately, iOS doesn't allow clearing cache directly. You may need to delete the app and reinstall it.

5. Verify Member Details: Check that your member details are correctly configured in the VIDAL database. If you have access, log into your online VIDAL account and review your profile to make sure all information is filled out correctly.

6. Contact Customer Support: If the issue persists after following the above steps, reach out to VIDAL customer support for assistance. Provide them with as much detail as possible, including the steps you've already taken and any screenshots of the error message.

7. Reinstall the Application: If the problem continues, uninstall the VIDAL app and then reinstall it from the app store. This can help clear out any corrupted files that may be causing the issue.

By following these steps, you should be able to resolve the pop-up message on the VIDAL mobile application. If you need further assistance or detailed guidance, feel free to ask. - learn more - learn more - learn more