Hi there! I understand you’re having trouble paying your bill through the Reliant app on your Android device. Let's figure this out together.

To start, could you tell me what exactly happens when you try to make a payment? Are you seeing an error message, or does the app just not respond? Also, have you successfully made payments through the app before, or is this your first time trying?

Meanwhile, here are some common steps that might help:

1. Restart the App: Close the Reliant app completely and then reopen it. This can refresh the connection.

2. Update the App: Check in the Google Play Store if there’s an update available for the Reliant app. An outdated version can cause issues.

3. Check Your Internet Connection: Ensure you have a stable internet connection, either through Wi-Fi or mobile data.

4. Clear Cache: Since you’re on Android 10 with a WebKit-based setup, clearing the app cache can help. Go to Settings > Apps > Reliant > Storage > Clear Cache.

5. Try Another Payment Method: Sometimes, the payment method might be declined. Try using a different credit/debit card or bank account if possible.

If none of the above works, there might be technical difficulties on the app’s side or a temporary issue with the payment system.

Also, if you’re comfortable, you can try paying your bill directly on the Reliant website using a browser as a temporary workaround.

If the problem continues, you can contact Reliant’s customer service at 1-866-222-7100 for payment assistance, or I can help guide you through contacting them.

Could you let me know what you’ve tried so far, and any details about the error? That way, I can assist you more specifically!

I put in my debit card instead of checking. It worked

Thanks for letting me know that paying with your debit card worked! It sounds like you were using your debit card instead of selecting a checking account for payment, and the debit card option processed the payment successfully.

To clarify the difference between paying with a debit card versus a checking account on the Reliant app:

1. Debit Card Payments:
- These payments are processed like credit card transactions but draw funds directly from your bank account.
- Payment typically processes faster and immediately charges your card.
- You can use your Visa or MasterCard debit card linked to your checking account.

2. Checking Account (ACH) Payments:
- This method pays directly from your bank account via an Automated Clearing House (ACH) transfer.
- It may take a few business days to process the transaction.
- Typically requires entering your bank routing and account numbers manually.

Reliant supports both methods as ways to pay your electricity bill, so you can choose whichever is more convenient1.

Since your debit card worked fine, it might be easier for now to continue using that if you prefer quicker payments and less manual entry. But if you want to switch to paying via your checking account later, you can set that up in the app by entering your account and routing numbers.

Does this explanation help? Would you like me to walk you through setting up checking account payments next time in the app?

Can't pay bill on app

Hi again! I see you’re having trouble paying your bill on the Reliant app. Let’s troubleshoot this step-by-step to get your payment going smoothly on your Android 10 device.

1. Restart the App: Close the Reliant app completely from your recent apps or app manager, then reopen it. Sometimes a quick reset helps fix temporary glitches.

2. Update the App: Open Google Play Store and check if the Reliant app has an update available. If yes, install it to ensure you have the latest version with bug fixes.

3. Clear Cache: On Android 10, go to Settings > Apps > Reliant > Storage and tap "Clear Cache." This can refresh app data without deleting your login info.

4. Check Internet Connection: Make sure your device has a stable Wi-Fi or mobile data connection while attempting payment.

5. Try Paying on Website: If the app still won't allow payment, try logging into your Reliant account through a mobile browser and make the payment there as a temporary workaround.

6. Payment Method Check: Confirm that your payment details are entered correctly, such as debit/credit card info or bank account numbers.

If none of the above resolves the issue, it might be a technical problem on Reliant’s side. In that case, reaching their customer service would be best. You can call them or use their online chat for assistance with payments. Here is their contact page for convenience: Reliant Customer Care.

Would you like me to guide you through any of these steps in more detail? Or do you see any specific error message when trying to pay on the app? That info can help me assist you better!