Hi there! Thanks for reaching out about the tenant’s issue with accessing the Buildium mobile app. I’d love to help get this sorted. To start, could you tell me a bit more about what the tenant is experiencing? For example:

- Are they seeing an error message when trying to log in?
- Have they been able to access the app before, or is this a first-time setup?
- Is the tenant using the correct email and password?
- Has the tenant’s lease expired recently? Sometimes access is blocked 30 days after lease expiration.

Once I have a little more info, we can go through a few steps to resolve this. In the meantime, here’s a general checklist to try:

1. Confirm the tenant is logging in with the email associated with their Buildium resident account.
2. Verify their lease is active in your Buildium account (Rentals > Tenants).
3. Resend the welcome email which includes login instructions. You can do this by navigating to Communication > Resident Center settings > Users in Buildium.
4. Ensure they have the latest version of the Buildium app installed on their mobile device.
5. Have them try logging in again after resetting their app or restarting their mobile device.

If these don’t help, we can dig into more specific troubleshooting based on what you find. Does that sound good so far? Let me know what they’re seeing exactly, and we’ll take it from there!

Here’s the Buildium help article on resident login issues for quick reference. 1