[Buildium] Logging on doesnt open website - the page stays blank

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Kelly Tamburrino
3 months ago In Buildium
logging on doesnt open website - the page stays blank

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Hi there! I understand you're having trouble when logging into the Buildium app—the page just stays blank. I'd love to help you get this sorted out.

To start, can you tell me if this happens on just one device or browser, or have you tried multiple ones? Also, have you tried any steps so far, like refreshing the page or clearing your browser’s cache? This will help me guide you better.

In the meantime, here are some simple troubleshooting steps for Windows with your WebKit-based browser:

1. Clear Browser Cache and Cookies:
- Open your browser settings.
- Find the option to clear browsing data.
- Select cached images/files and cookies, then clear them.
- Restart your browser and try logging in again.

2. Try Incognito or Private Mode:
- Open a new incognito/private window in your browser.
- Try logging in there to see if the page still stays blank.

3. Disable Browser Extensions:
- Sometimes, extensions can interfere with websites.
- Temporarily disable any extensions you have and refresh the login page.

4. Check Buildium’s Status:
- Sometimes services experience issues.
- You can check Buildium’s system status at https://status.buildium.com/ to see if there is a known issue on their side.

If the blank page persists after these steps, please let me know, and I can help you dive into more advanced troubleshooting or account-specific checks.

Are you able to try these steps? Also, if you see any error messages or other behavior, share that with me!

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