Hi there! I’d love to help you get your Glo Café app working again. Just to clarify, after you reinstalled the app on your iPhone running iOS 15.8.5, what exactly happens when you try to open it now? Does it show an error message, stay on the loading screen, or something else? Also, have you tried logging in again or checking if the app is updated to the latest version?

This info will help me guide you step-by-step to fix the issue.

It is showing cancelled

Thanks for sharing that the app is showing "cancelled." Just to be sure—does this message appear when you open the app, during a transaction, or at some other time?

Meanwhile, here is a good starting point to try fixing this:

1. Check for updates: Sometimes app issues occur if you’re not on the latest version. Open the App Store, tap your profile icon, and scroll to see if Glo Café shows an update. If yes, update it.

2. Restart your iPhone: Press and hold the power button, slide to power off, then turn it back on. This refreshes background processes.

3. Clear app cache: iOS doesn’t let you clear cache directly, but reinstalling (which you already did) usually helps. Double-check you fully deleted the old app before reinstalling.

4. Check your internet connection: Use Wi-Fi or cellular data and confirm it’s stable.

5. Try logging in again: Sometimes a bad session token causes issues; log out and back in if possible.

If these don’t help, "cancelled" might be linked to a transaction issue or a temporary system update on their side—some users have reported brief outages or delays due to upgrades1 3.

Could you let me know exactly when this "cancelled" message appears, and if there’s any transaction involved? That’ll help me give you more precise guidance.

When trying to open the app

Thanks for clarifying that the "cancelled" message appears right when you try to open the app. This sounds like it could be related to either a temporary service issue or something with your app installation or device.

Here’s a more focused step-by-step for you on your iPhone with iOS 15.8.5:

1. Confirm App Version: Double-check that your Glo Café app is the latest version available in the App Store. Older versions can sometimes cause start-up problems.

2. Restart Your iPhone: A clean restart can resolve many glitches. Press and hold the side button until the slider appears, slide to power off, then turn it back on.

3. Check Network Connection: Ensure your internet (Wi-Fi or cellular) connection is stable. Try switching between Wi-Fi and data.

4. Check Glo Service Status: Sometimes, Glo Café app’s backend services go under maintenance or experience outages. You can check their official channels or support page for any outage announcements.

5. Reinstall with a Clean Slate: Uninstall the app again. Before reinstalling, restart the phone once more. Then, install the app fresh from the App Store.

6. Try Launching After Some Time: Some users report access problems during quick system upgrades or server-side fixes. Waiting 15-30 minutes and retrying may help1 3.

If after all this, the app still shows "cancelled" at startup, it may be a deeper issue needing Glo’s technical team to look into. You can contact Glo support directly via their official customer care email [email protected] or through their social media channels.

Let me know how this goes or if you notice any other messages or behavior! Are you satisfied with the solution I provided?