[Tricount] Won’t convert euro to sterling

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Knight John
10 months ago In Tricount
Won’t convert euro to sterling

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Emily Roberts

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10 months ago

Hi! I understand you're having trouble with converting euros to sterling in the Tricount app on your iPhone running iOS 18.5. I'd like to help you get that sorted out.

To start, can you tell me a bit more about what happens when you try to convert euros to sterling? For example:
- Are you entering expenses in euros but they don't show correctly in sterling?
- Is the app not updating the conversion rate?
- Or is the default currency set incorrectly in your Tricount?

In the meantime, here’s a quick checklist we can go through to troubleshoot the issue:

1. Check Default Currency:
Make sure your tricount group's default currency or balance currency is set to sterling (GBP) if you want your expenses converted to that. Sometimes the app defaults to euros or another currency, which might cause confusion.

2. Verify Multi-Currency Settings:
Tricount supports multiple currencies and automatically converts expenses. Double-check if the expenses are properly entered as euros (with the € symbol) and that the app’s exchange rate feature is enabled.

3. Update the App:
Ensure you have the latest version of the Tricount app installed. Updates often fix bugs or refresh currency exchange rate functionalities.

4. Restart the App:
Sometimes, closing and reopening the app in iOS can refresh its data and fix minor glitches.

5. Check Internet Connection:
The app needs an active internet connection to get up-to-date exchange rates.

If after trying these steps it still doesn’t convert properly, we might want to dig deeper—perhaps resetting the currency setting or even re-creating the tricount group with the desired currency.

Would you like me to walk you through any of these steps? Also, is your Tricount in English or another language? Sometimes region settings affect currency conversions as well.

Just let me know, and we’ll get this sorted out!

Reference on multi-currency support from Tricount features

K
Knight John
10 months ago

Won’t convert euro to sterling

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