Hi there! I see that your Tricount app has suddenly started setting every exchange rate to 1=1. That definitely sounds like something we should fix so your expenses reflect the correct currency conversions.

To help me guide you better, could you tell me:
- Are all the exchange rates stuck at 1:1 for every currency on every tricount, or just specific ones?
- Have you tried any steps already, like restarting the app or checking your internet connection?
- Is the app updated to the latest version available on your iPhone?

Meanwhile, here is a step-by-step to try resolving this:

1. Check Internet Connection: Exchange rates need online access to update. Make sure your iPhone is connected to a stable Wi-Fi or cellular data network.

2. Force Close & Reopen the App: Swipe up from the bottom (or double press home button if your iPhone has one), find Tricount, swipe it away to close, and then reopen.

3. Update Tricount App: Go to the App Store, tap your profile icon, and scroll to updates. If Tricount has an update, install it as it may fix bugs related to exchange rates.

4. Check App Currency Settings:
- Open your tricount.
- Go into settings or the currency section.
- See if the default currency or exchange rate settings look off or have been set to manual 1:1.

5. Restart your iPhone: Sometimes a quick restart clears minor glitches affecting app functions.

If after these steps you still see the 1=1 exchange issue, you might want to try toggling off and on any custom exchange rate options within the tricount or entering a manual rate and then resetting it to automatic to force refresh.

If the issue persists, it could be worth contacting Tricount support directly via their contact page or email at [email protected], as this might be a backend or account-specific problem they can check on their end2.

Do let me know how these steps go or if you want me to guide you through any particular step! Are you satisfied with this initial solution?

App has suddenly started setting every exchange rate as 1=1

Thanks for sharing that the Tricount app is showing all exchange rates as 1=1. I’ve looked into recent info, and it seems some users have experienced similar currency conversion issues possibly related to how the app fetches or updates market exchange rates1.

Let’s try a few targeted steps to refresh those exchange rates on your iPhone running iOS 18.5:

1. Hard Refresh on the Tricount App: Sometimes, the app may cache incorrect rates. Fully close the app from your app switcher, then reopen it. This forces it to reload data from its servers1.

2. Check for Internet Connectivity: The app relies on online market exchange rates updated daily2. Confirm your iPhone is connected to Wi-Fi or cellular data with a stable connection.

3. Toggle Currency Settings in Your Tricount: Open the specific tricount, go to its settings, and look for currency or exchange rate options. If there's an option to switch from “manual” to “automatic” rates, toggle it to force refreshing to current market rates.

4. Update the Tricount App: Ensure you have the latest app version via the App Store, as fixes for exchange rate bugs might be included in recent updates.

5. Restart Your iPhone: This helps clear minor glitches affecting background data retrieval.

If these steps don’t resolve the problem, it might be related to an issue on Tricount’s backend systems supplying exchange rates. For that, contacting Tricount support directly at [email protected] would be the best route so their team can check if there's a temporary outage or bug affecting currency updates.

Please try the above and let me know if you need help performing any of these steps! Are you satisfied with this solution so far?

Is there a workaround for incorrect exchange rates in Tricount?