Hi there! I see you're having trouble with constant buffering or error messages when streaming through the ID GO app or Roku. I’m here to help you out with that!

First, let’s clarify a few things before we dive into troubleshooting:
- Are you experiencing the buffering issue on both the ID GO app and your Roku device, or is it specific to one?
- Have you checked your internet connection speed? Sometimes, slower speeds can cause buffering.
- When did this issue start happening? Any recent changes to your network or devices?

Once I have a bit more detail, we can work together on a solution!

both the ID GO app & Roku. New Broadband devices. Began within the last month

Thank you for the additional details! Since you mentioned that both the ID GO app and Roku are experiencing these issues after getting new broadband devices, it’s a good idea to check a few factors related to your network and device configurations.

Here’s a step-by-step approach you can follow to troubleshoot this issue:

1. Check Internet Speed: Use a speed testing site like Speedtest.net to verify if your internet speed meets the requirements for streaming. Generally, you’d need at least 5 Mbps for standard quality and 25 Mbps for HD.

2. Reconnect Roku to the Network:
- On your Roku device, go to Settings > Network > Set up connection.
- Choose your Wi-Fi network and enter the password. This can help if there’s been a hiccup in the connection.

3. Restart Your Devices: Restart both your Roku device and your broadband router. Unplug them from power for about 30 seconds and then plug them back in. This can refresh the network connections.

4. Update Software: Make sure both the ID GO app and your Roku device have the latest updates:
- For the ID GO app, you can check the App Store on your Macintosh for updates.
- On Roku, go to Settings > System > System update, and select “Check now”.

5. Network Connection Reset on Roku (if you’re still having issues):
- Go to Settings > Advanced System Settings > Network Connection Reset. This will reset the network settings on your Roku.

6. Adjust Broadband Settings: Sometimes, new broadband devices may have settings that limit streaming. Access your router configuration page (usually something like 192.168.1.1) and check for Quality of Service (QoS) settings that may prioritize streaming devices.

If you've tried these steps and the issues are still persisting, it might be helpful to check if there are any known outages or further issues regarding your service provider or with the ID GO service itself.

Feel free to ask if you need any clarification on any steps, or let me know how it goes!

All above was done. Spectrum tech did a service call last week. I don’t have cable tv just internet service

Thanks for your patience. Since you've already performed the basic troubleshooting steps and had a technician out, let's explore some additional options that might resolve this streaming issue.

### Further Steps to Consider:

1. Restart Your Modem/Router: Although it sounds like you've done this, it’s essential to ensure your modem and router are fully reset after the service visit. Power them off for about 30 seconds and then power them back on. This ensures they're properly initialized.

2. Position of Router: Ensure that your wireless router is positioned in a central location away from obstacles (like walls or large appliances). This helps improve the Wi-Fi signal strength.

3. Check for Surrounding Interference: Other electronic devices (like microwaves, cordless phones) can interfere with Wi-Fi. Try to minimize their presence near your router.

4. Adjusting Router Settings: Log into your router’s configuration page and check for any bandwidth management features (such as QoS). You may want to adjust settings to prioritize streaming devices.

5. Spectrum's Connection: Since your connection is only for internet service, confirm with Spectrum's support that no other changes or configurations are needed on their end. They might have insights specific to your service setup. If there's still an inconsistency, contacting their support might provide solutions tailored to your situation. You can do that at Spectrum Customer Contact.

6. Check for App Updates: Ensure the ID GO app on your Macintosh or updated version on Roku if applicable. Sometimes, having the latest version can fix bugs or compatibility issues.

If you've gone through these steps and the problem still persists, it may be worth considering calling Spectrum's customer service again. It’s important to explain that everyone seems fine with the internet connection except when it comes to streaming. They might need to run further diagnostics or escalate the matter to a higher level of support.

Let me know how it goes, or if you have any questions about these steps!

Tech completed all the above steps. Last evening I unplugged both the modem & the router to reset. Trouble is only with ID Go

Thank you for your patience as we work through the situation! Since the trouble seems to be specific to the ID GO app and isn't related to your broadband connection, let’s focus on a few targeted solutions related to the app itself:

### Targeted Steps for ID GO App Issues:

1. Clear Cache (if applicable): Sometimes cached data can cause problems. On macOS, if you have the app, you might want to uninstall and reinstall the ID GO app to ensure fresh data is pulled when you log in again.

2. Check Account Status: Log into your ID GO account through a web browser. Ensure that your account is active and in good standing. An inactive account can sometimes lead to issues in streaming.

3. Enable VPN/Proxy Settings: If you're using a VPN or proxy, try disabling it temporarily as it can interfere with streaming services. Make sure to also check the firewall settings on your Macintosh that may be restricting the app's access to the internet.

4. Verify Roku Configuration: On your Roku, go to Settings > System > Advanced system settings and look for any options related to the network setup that might affect app connectivity. Sometimes, a reset or reconfiguration in the app specifically can help.

5. Contact ID GO Support: Since this issue is specifically with the ID GO app, reaching out to their support might be necessary. You can drop them an email at [email protected] to report the issue with detailed information about your setup, and they might provide additional fixes or inform you if there’s a known issue.

6. Try a Different Device: If possible, see if the ID GO app works on a different device or a different network. This can help determine if the issue is isolated to your current setup.

After trying these steps, please let me know what you find out or if you encounter any issues along the way. I'm here to help you until we get this resolved!