Hi there! I understand you're having trouble getting the Xooloo app to accept your phone number. Let's see if we can get that sorted out together.

Could you tell me a bit more about what’s happening when you try to enter your phone number? For example:
- Are you getting any error messages?
- Is the app not letting you enter the number at all?
- Are you using the phone number in a specific format (country code, digits, etc.)?
- Is this the first time you're trying to register or log in with that number?

Knowing these details will help me guide you better. Meanwhile, I'll share some general tips that often help with phone number issues in apps like Xooloo:

1. Check Number Format: Make sure you enter the phone number including the country code without any extra characters like spaces or parentheses. For example, +1XXXXXXXXXX for US numbers.

2. App Version: Make sure the Xooloo app on your Mac or your mobile device is updated to the latest version. Sometimes older versions have bugs that cause issues with phone number recognition.

3. Internet Connection: Confirm you have a stable internet connection; sometimes connection issues cause verification failures.

4. Restart the App: Close the app completely and reopen it, then try entering your number again.

5. Clear Cache: Although you’re on MacOS, if this issue involves the mobile app version or a browser version, clearing cache or reinstalling the app might help if the app stores corrupted data.

Also, just to check: are you using Xooloo Messenger for Kids on Mac directly, or are you trying to sign in on a mobile device? The system may behave a bit differently depending on the device.

Could you please try the above and let me know if you still face the issue? If the problem persists, we can dive deeper into account settings or possible restrictions.

Are you satisfied with this plan so far?

yes it says that the oparation couldnt be complete and no i have never loged in to this app

Thanks for the info! Since you're seeing an error message saying "the operation couldn't be completed" and you’ve never logged into the app before, it sounds like the app is having trouble processing your phone number for a new account.

Let's try these steps to narrow down the cause and fix this:

1. Double-check the phone number format: When entering your number, be sure to include the correct country code starting with the plus sign (+), and only use digits after that. For example, +44XXXXXXXXX for a UK number.

2. Restart your Mac and the app: Sometimes a simple restart can clear temporary glitches. Quit the Xooloo app entirely, reboot your Mac, then open the app and try again.

3. Check your internet connection: Ensure you have a strong, stable connection. If you’re using Wi-Fi, try switching to a different network or use a wired connection if possible.

4. Update macOS and the app: Make sure your system (macOS 10.15.7) and the app are up to date. Updates fix bugs that might be causing this.

5. Try reinstalling the app: Delete the Xooloo app, then download and reinstall it from the official source. This can fix corrupted files preventing proper operation.

6. Try a different phone number: To rule out issues with the number itself, if possible, try another phone number just to see if the app accepts it.

7. Check for system permissions: Sometimes macOS blocks certain permissions. Go to System Preferences > Security & Privacy > Privacy tab, and see if the app has permissions it needs, such as Contacts or Network.

If after these steps you still see the message "the operation couldn’t be completed," it might be related to Xooloo’s servers or account registration backend. In that case, I recommend contacting Xooloo support at [email protected] for advanced help.

Please try these out and let me know what happens! Are you satisfied with this approach so far?