[status] "Couldn't connect to the server" screen after recent update (v1.3.2).

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Goccen
1 year ago In status
"Couldn't connect to the server" screen after recent update (v1.3.2).

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Hello there! I understand you're encountering a "Couldn't connect to the server" message after updating to version 1.3.2. This can be quite inconvenient, but I’m here to help you through this.

To get started, could you let me know a little more about the situation? For example:
- Were you able to connect to the server before the update?
- Are you experiencing this issue on all networks (Wi-Fi, mobile data) or just a specific one?
- Have you tried any troubleshooting steps so far, such as restarting the application or your device?

Gathering these details will help us pinpoint the issue more effectively!

G
Goccen
1 year ago

Yes, I was able to connect to the server before the update. I experience this problem on all networks. Restarting app and even deleting it and downloading it again didn't help.

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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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1 year ago

Thank you for the additional information! Since you were able to connect before the update and the issue persists across all networks, we might be looking at a more systemic problem related to the update itself.

Here are a few steps we can take to troubleshoot this further:
1. Run the Network Troubleshooter: This can help diagnose and fix network issues on your Windows system. To do this:
- Click on the Start menu and select Settings.
- Go to Network & Internet.
- Click on Status on the left side and then scroll down to find Network troubleshooter. Follow the prompts to complete the troubleshooting process.

2. Update Network Drivers: It's possible that the update affected your network drivers. To update them:
- Right-click the Start button and select Device Manager.
- Expand the Network adapters section, right-click your network adapter, and select Update driver. Follow the prompts to complete the update.

3. Rollback the Windows update: If the issue started happening right after the update, you might want to consider rolling back to the previous version until a fix is rolled out. You can do this by going to Settings > Update & Security > Recovery and selecting Go back to the previous version of Windows 10 (if available)

4. Disable Windows Update temporarily: Some users have reported that blocking Windows Update has temporarily alleviated connection issues. This can be done via the Services panel. Please let me know if you're comfortable with this step, and I can guide you through it.

If these steps don't resolve the issue, it may be helpful to look at community discussions to see if others are reporting similar issues related to the version update. Here are a couple of links discussing this problem that you might find helpful:
- Has anyone else reported network connection breaks after updating
- Fix Wi-Fi connection issues in Windows

Please go through these steps and let me know how it works out!

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