Hi! Thanks for reaching out. Just to make sure I understand correctly: you purchased two weekly subscriptions—one for 50 actions (€7.49) and another for 20 actions—but your app is only recognizing the 20-action subscription, right? Then you deleted the 20-action subscription but still only see 20 actions available. Is that accurate?

If so, I’d like to help you get this sorted. Here are some things we can try:

1. Check Subscription Status
Go into your app’s subscription settings or purchases section to confirm both subscriptions are active under your account.

2. Restore Purchases
Some apps have a "Restore Purchases" button—try using that to refresh and sync your subscriptions with the app.

3. Confirm Account and Payment Method
Since your device is Android 10 with WebKit browser components, verify the purchase was made with the same Google Play account linked to the device. Sometimes purchases under different accounts don’t sync correctly.

4. Clear Cache for the App
Sometimes cached data may cause display issues. You can clear the cache by going to Settings > Apps > [Your App] > Storage > Clear Cache.

5. Reinstall the App
Uninstalling and reinstalling the app after clearing cache can also help the app fetch the latest subscription info.

6. Check for Pending Payments or Payment Errors
Occasionally, payments might appear completed but have an error status with Google Play. You can review your Google Play purchase history for any pending or failed transactions that might be causing subscription confusion.

If you have already tried some of these steps, please let me know which ones so I can avoid repeating them and offer advanced solutions.

Would you like me to walk you through any of these? Also, are you using the app on the WebKit browser or an installed app? This helps me tailor the steps for you!

Looking forward to your reply.

I paid for weekly 50 actions first (€7.49) and also weekly 20 but it only gives 20. i deleted the 2

Thanks for clarifying your situation! It sounds like you purchased two weekly subscriptions—one for 50 actions (€7.49) and one for 20 actions—but your account is only showing the 20 actions available, even after deleting the 20-action subscription. I understand you want to have access to the full 50 actions purchased.

Let’s work through this carefully:

1. Verify Account and Subscription Status
First, please ensure you are signed into the correct Google Play account on your Android device. Sometimes subscriptions are linked to a different account, which causes this kind of mismatch. You can check your active subscriptions by opening the Google Play Store app, tapping your profile icon, then “Payments & subscriptions” > “Subscriptions.” Confirm that both subscriptions appear there and their status is active.

2. Restore Purchases in the App
If your app has a “Restore Purchases” option in its menu or settings, tap that. This refreshes your app with the latest purchased entitlements.

3. Clear App Cache
Given you’re on Android 10 with a WebKit-based browser environment, cached data may cause display errors. Go to your phone’s Settings > Apps > [App Name] > Storage, then tap “Clear Cache.” After doing this, restart the app.

4. Check Google Play Purchase History
Visit Google Play purchase history on your browser or device to confirm both purchases were processed successfully (not pending or failed). If payment issues are shown, that could explain the limited quantity.

5. Reinstall the App
If the problem persists, uninstall and reinstall the app. This forces it to sync fresh data from the server.

6. Contact Developer or Support
Sometimes subscription conflicts occur due to how subscriptions are handled internally, especially with multiple overlapping subscriptions. If all the above steps don’t work, you might need to contact the app’s support team directly, providing proof of purchase for both subscriptions so they can resolve the action count issue for you.

If you want, I can guide you step-by-step with any of these actions. Also, could you tell me if you are using a dedicated app installed on your device or accessing the service through the WebKit browser? Knowing this helps me give more precise instructions.

Let me know what you’ve tried already or if you need me to guide you through any specific part!

1

I've tried all your solutions but they don't work. I'm using the dedicated. app and I've already cancelled the 20 actions weekly one, i only have the 50 actions. when i check my subscriptions it says it's active but in reality it didn't give me any

Thank you for the detailed info! Since you’ve already canceled the 20-action subscription, only have the 50-action subscription active in your Google Play account, and you’re using the dedicated app but not receiving the 50 actions, it sounds like a deeper syncing or entitlement issue on the app side.

Here’s what I recommend next:

1. Check Subscription Expiry Date
Sometimes, even after cancellation, subscriptions remain active until they fully expire, and entitlements unlock only then. Please verify the expiry date of your 50-action subscription in Google Play to ensure it hasn’t expired or is awaiting renewal.

2. Force Sync App Subscription Data
Since the app appears not to grant the correct entitlements despite active subscription status, try the following inside the app if possible:
- Look for a "Sync Subscriptions," "Restore Purchases," or "Refresh Account" option and use it.
- Sign out of your account inside the app and sign back in to force subscription re-validation.

3. Check for App Updates
Ensure your dedicated app is updated to the latest version. Sometimes bugs affecting subscription recognition get fixed in others’ updates.

4. Contact App Support with Proof of Purchase
If the steps above don’t resolve it, the issue likely requires app support intervention. Provide them with:
- Screenshots of your Google Play active subscription showing the 50-action plan
- A description that you canceled the other subscription but are not receiving any actions from your active one.

This kind of subscription entitlement mismatch, especially after cancellation, can sometimes happen due to back-end delays or account sync issues controlled only by the app developer’s systems1.

If you want, I can help draft a message for the app support or guide you on how to contact them. Would you like that?

Are you satisfied with the solution I provided so far?

yes, could you draft me a message please?

Certainly! Here’s a clear and polite message template you can send to the app support to explain your issue and request assistance:

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Subject: Issue with Active 50-Action Weekly Subscription Not Reflected in App

Dear Support Team,

I hope this message finds you well. I am writing to request assistance regarding my subscription for the weekly 50 actions plan (€7.49).

Although my subscription is active and visible in my Google Play account, the app is not granting me access to the 50 actions. Previously, I had also purchased the weekly 20 actions plan, but I have since canceled that subscription and currently only have the 50-action subscription active.

I have tried restoring purchases, clearing the app cache, reinstalling the app, and confirming my subscription status, but the issue persists. Could you please help resolve this discrepancy so I can access the services I have paid for?

For your reference, I can provide screenshots of my active subscription and purchase receipts if needed.

Thank you very much for your time and support.

Best regards,
[Your Name]

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Would you like me to add or adjust anything for you before you send it?

could you tell me where i can contact them and the emails? thank you

You can contact the Status app support team via email at: [email protected]. This is their main support email for general and technical inquiries.

If you prefer, you might also check if the app has a built-in support or contact form—sometimes the dedicated app offers a way to send requests directly from within the app’s settings.

Would you like me to help you with any other contact options or guide you on how to send your message through the app if that’s available?

Are you satisfied with this information?

I paid for weekly 50 actions first (€7.49) and also weekly 20 but it only gives 20. i deleted the 2

Hi! I see you're having trouble with your Status app subscriptions—you bought both a weekly 50-action plan (€7.49) and a weekly 20-action plan, but only the 20 actions are showing up, even after deleting that subscription. I understand that can be confusing.

From what I know, some subscription systems do not properly combine multiple concurrent plans automatically. Since you currently have only the 50-action plan active but still don’t see those actions, it likely means the app hasn't correctly updated your entitlements after handling multiple subscriptions.

Here’s what I recommend:

1. Ensure only one subscription is active: Since you canceled the 20-action plan, double-check your Google Play subscriptions page to confirm only the 50-action plan is active.

2. Restore purchases inside the app: Look for a “Restore Purchases” or “Sync Subscriptions” option within the Status app and use it to refresh your subscription status.

3. Sign out and sign back in: This forces the app to re-check your account subscriptions.

4. Clear cache and data for the app: Navigate to your Android Settings > Apps > Status app > Storage > Clear Cache (and if needed, Clear Data — but note this might reset some app settings).

5. Update or reinstall the app: Make sure you have the latest version, and if necessary, reinstall to fix possible bugs.

If after these steps the 50 actions still don't appear, it could be a known issue with handling multiple overlapping subscriptions in the app’s backend. Some platforms have difficulty merging entitlements from concurrent plans properly5.

In this case, contacting Status app support directly is the best route for resolution, providing them with your purchase details and subscription info.

Would you like me to help draft a message for the support team or guide you on how to contact them? Let me know how I can assist!

I paid for weekly 50 actions first (€7.49) and also weekly 20 but it only gives 20. i deleted the 2

Hi again! Since you’ve bought both the weekly 50 actions and the weekly 20 actions subscriptions but only received 20 actions—and after deleting the 20-action subscription you're still facing this issue—it seems like the app hasn't correctly updated your entitlement for the 50-action plan.

Given that you’re using the dedicated app and your 50-action subscription shows as active in Google Play but isn’t granting you any actions, here’s what you can do next:

1. Sign Out and Back In:
Log out of your account inside the Status app, then log back in. This will force the app to re-sync your subscription status.

2. Restore Purchases:
Use the “Restore Purchases” or “Sync Subscription” option inside the app’s settings if available.

3. Clear App Cache:
On your Android 10 device, go to Settings > Apps > Status app > Storage > Clear Cache to clear any potentially corrupted data, then restart the app.

4. Reinstall the App:
If steps above don’t help, uninstall and reinstall the app to force a fresh data sync.

5. Check Google Play Subscription Details:
Verify the exact status and expiry date of your 50-action subscription in Google Play’s Subscriptions section to ensure it’s fully active.

6. Contact Status Support:
Since it may be a backend issue or delay in recognizing your paid subscription, contacting Status support directly will be the best solution. You can email them at [email protected] and include details such as:
- Your Google Play order ID or screenshots of your active 50-action subscription
- Explanation that the app isn’t granting the correct actions despite payment
- Note that you cancelled the 20-action subscription and now only have the 50-action one active

If you like, I can help draft a message to support or guide you on how to reach them within the app.

Let me know how you want to proceed or if you've tried any of these already! Are you satisfied with this approach so far?