Hi! Thanks for reaching out. So when you enter your password in the Fronius Solar.web app, it takes you right back to the login page without logging you in, correct? Just to clarify, is this happening every time you try to log in, or only sometimes? Also, which device are you using—is this happening on your Windows computer's browser, or on a mobile app?

Once I have a bit more detail, I can guide you through some steps to get this sorted. Meanwhile, a quick check: are you sure the password you entered is correct? Sometimes a slight typo can cause this kind of loop.

Also, have you tried clearing your browser cache or using a different browser on your Windows machine? Sometimes cookie or cache corruption can cause login loops.

Let me know, and we’ll take it from there!

Everytime, just keeps going around in circles. This is a new issue. Using the app on an iphone.

Thanks for those details! Since the app on your iPhone keeps looping back to the login page after entering your password every time, and this is a new issue, let's try a few targeted steps to fix it:

1. Close and Restart the App: First, fully close the Fronius Solar.web app on your iPhone by swiping it away in the app switcher, then reopen it and try logging in again.

2. Clear Cached Data: Sometimes the app’s cache or stored data can get corrupted, causing login loops. You can clear the app cache by:
- Going to your iPhone Settings
- Finding the Fronius Solar.web app in the list
- If there's an option to clear cache or reset, do that (some apps don't allow clearing cache directly; if that’s the case, proceed to the next step).

3. Reinstall the App: Uninstall the Fronius Solar.web app, then reinstall it from the Apple App Store. This ensures you have the latest version and a clean app environment.

4. Check Your Internet Connection: Make sure your iPhone has a stable internet connection, either Wi-Fi or mobile data, as a poor connection can cause login issues.

5. Check for Server or Account Issues: Sometimes backend server hiccups or account authorization problems cause login loops. If possible, try logging in on a different device or the web version on your Windows browser to verify your credentials are working.

6. Check Inverter & Network Status: If you have access to the inverter's display, go to “Setup” → “Datcom” → “Datcom Status” and verify the status says “Status OK” or similar. A communication problem here can sometimes impact the app login/session1.

If after all this it still loops, it could be a more specific app or account issue that might require escalated support by contacting the Fronius Solar.web support team at [email protected].

Please try these and let me know how it goes! Are you comfortable uninstalling and reinstalling the app now, or would you like me to clarify any step?

Will check again later, thanks for help.