Hi there! I understand your Moov app is shutting down just a few seconds after you open it on your iPhone. Let’s figure out what's going on and get it working smoothly again.

To start, have you noticed if the app crashes right away every time, or does it happen after you try to do something specific within the app? Also, is your iOS fully updated to version 18.7 as you mentioned? Sometimes app issues can connect with the system version.

Meanwhile, here’s a step-by-step plan you can try to troubleshoot this:

1. Force Close the Moov App:
- Swipe up from the bottom (or double-click the Home button if your model has one) to open the app switcher.
- Find the Moov app preview and swipe it up to close it completely.

2. Restart Your iPhone:
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait 30 seconds, then turn it back on.

3. Check for App Updates:
- Open the App Store.
- Tap your profile icon at the top right.
- Scroll down to see if Moov has an update and install it if available.

4. Reinstall the Moov App:
- Touch and hold the Moov app icon until a menu appears.
- Tap ‘Remove App’ then ‘Delete App’ to uninstall.
- Re-download it fresh from the App Store. Sometimes this clears corrupted files causing crashes.

5. Check Storage and Background Activity:
- Go to Settings > General > iPhone Storage and make sure you have enough free space.
- Also, check if other apps are running heavily in the background by closing them.

If after these steps the app still shuts down quickly, there may be a deeper compatibility or app bug issue, or a rare glitch with your device. In that case, I can help escalate the issue to our tech team for further investigation.

Could you please let me know if you’ve tried any of these already or if anything changed after trying them? That way I can guide you better from here!

Have deleted and reinstalled still not working

Thanks for letting me know you've already deleted and reinstalled the Moov app, and it's still shutting down quickly. That helps narrow things down.

Since reinstallation didn't help, let's try a few deeper checks specific to iOS 18.7 that might be causing this unexpected quit:

1. Close All Other Apps: Sometimes multiple audio/video apps running simultaneously can cause conflicts with Moov. Try closing all apps
- Swipe up from the bottom to open the app switcher
- Swipe up on all open app previews to close them, then launch Moov again.

2. Check App Permissions: Make sure the Moov app has all required permissions (like microphone, location, or media access) enabled:
- Go to Settings > Moov
- Enable permissions if any are off, then try reopening the app.

3. Clear Cache or Temporary Data (if applicable): Though iOS apps don't typically have manual cache clearing, if the Moov app settings menu offers a reset or clear cache option, try that.

4. Confirm No Profile or VPN Conflicts: If you have any VPN or device management profiles enabled, they might interfere:
- Go to Settings > VPN & Device Management
- If any VPNs are active, temporarily disable them and try again.

5. Check iOS Storage and System Health:
- Navigate to Settings > General > iPhone Storage. Ensure you have at least 1GB free for the app to run smoothly.
- Also, check for any pending system updates beyond iOS 18.7.

If none of these do the trick, it may be a compatibility or bug issue specific to your device or iOS version. In that case, I recommend contacting our dedicated tech team for a deeper look: [email protected].

Would you like me to help you gather logs or more detailed info to send to them? That could speed up diagnosing the problem.

Let me know how these steps go! Are you able to try closing other apps and checking permissions first?

Yes please gather logs and more info

Great, I’ll guide you through collecting logs and additional info from your iPhone to help us understand why Moov is shutting down quickly.

Since there's no direct Moov app log collection guide available in the official docs, we can use the device's built-in diagnostic features to gather useful crash and system info:

### How to Collect Logs on iPhone (iOS 18.7):

1. Enable Automatic Sharing of Diagnostics with Developers (if not already enabled):
- Go to Settings > Privacy & Security > Analytics & Improvements.
- Make sure Share iPhone Analytics and Share with App Developers are enabled.
This helps automatically share crash reports for apps, including Moov, with developers.

2. Collect Crash Logs Manually:
- Connect your iPhone to a Mac with Finder (or a PC with iTunes).
- On the Mac, open Finder, select your iPhone, then go to Files and look for crash logs under the app's folder.
- If you don’t have a Mac or this seems complex, I can guide you alternatively:
- Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
- Look for any log entries named with Moov or related crash reports (usually these have “moov” in the name).
- Tap on a recent crash report, tap and hold to select all the text, then copy it.
- Paste the copied text into an email and send it to [email protected] with a note about the issue.

3. Collect System & Usage Details:
- Note down your exact iPhone model (e.g., iPhone 14, iPhone 13 Pro).
- Confirm your iOS version from Settings > General > About > Software Version.
- Note any other apps running or connected devices (e.g., Bluetooth devices).

4. Send Logs & Details:
- Email the collected crash logs and your details to the support address.
- Subject line suggestion: Moov app crash on iOS 18.7 – logs and info.

If you want, I can help you draft the email or guide you through the steps interactively.

Would you like to start with locating and sending the Analytics Data crash logs from your iPhone itself?