Hi there! I see your WashOnline app is showing a white screen and not loading correctly on your iPhone with iOS 26.3.1. I’d love to help you get this sorted out. To start, could you tell me if this happens right after you open the app or does it appear after some loading? Also, have you tried any steps already, like force closing the app or restarting your phone?

While I wait for your reply, here’s a simple step-by-step guide that usually helps with white screen issues on apps:

1. Force close the app: Swipe up from the bottom and pause to open the app switcher, then swipe the WashOnline app off the screen.
2. Restart your iPhone: Hold the side button and one of the volume buttons until you see the slider, turn it off, and then turn it back on.
3. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection.
4. Update the app: Go to the App Store and verify if there’s an update available for WashOnline, then install it.
5. Reinstall the app: If none of the above work, delete the app and reinstall it fresh from the App Store — this can clear out any corrupted data.

If these steps don’t clear the white screen, it might be related to some temporary server or backend issue, or a conflict with app permissions/settings on your device. In that case, we can dig deeper into settings or check for any announcements from WashOnline about outages.

Let me know how these initial steps go or if you have tried any of them already!

None of these works, I even updated my software to the latest iOS

Thanks for letting me know you’ve already updated iOS and tried the basic steps. Since the issue persists, and given that you're on the latest iOS version, a couple of additional things might help us resolve this:

1. Check app permissions: Go to your iPhone’s Settings > WashOnline and ensure the app has the necessary permissions like access to cellular data (if you’re not on Wi-Fi), location, or anything else the app needs.

2. Check for any temporary server problems: Sometimes, white screens can be caused by server-side issues. Let me quickly check if there are any known issues or outages with WashOnline...

I didn’t find any official announcements about outages, but if other users are seeing similar issues, the developer may be addressing it.

3. Try clearing your app’s cache if possible: iOS apps don’t always have a built-in cache clear option, but sometimes resetting network settings helps to clear cached data affecting app performance. You can do this via Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This won’t delete your apps or data but will reset saved Wi-Fi passwords and network settings.

4. Contact WashOnline support: If after trying these steps the problem remains, I recommend reaching out directly to WashOnline’s support through their App Store page or their contact email (such as [email protected]). They might have insights on compatibility with the latest iOS or be able to provide a fix soon.

If the app is crucial for you right now, you might also try accessing the WashOnline service via their website as a temporary workaround, if that’s an option for you.

Would you like help with any of these next steps? Are you comfortable resetting network settings, or would you want me to guide you through that?

Website doesn’t even work

Thanks for letting me know the WashOnline website isn’t working either. That’s definitely more serious since it suggests the problem might be with the service itself rather than just your device or app.

I found the official WashOnline support page here: https://aide.washonline.mobi/en/. Although it seems to have limited categories, they offer options to chat or send an email for help, which might be a good next step.

Also, there is a French support contact form: https://washonline.fr/besoin-aide/, which you could try if you are comfortable communicating in French or using a translator.

Here’s what I recommend next:

1. Try accessing the support page links above and use their chat or email feature to report the issue. Since both the app and website are not working for you, they might be aware and could give you a status update or fix timeline.

2. If you need access urgently, see if there is an alternative way to book or use their services (like over the phone if that info is available).

3. Keep an eye on the App Store page where users sometimes post comments or updates about outages or bugs: App Store WashOnline.

At this point, the problem seems beyond basic troubleshooting for your iPhone, so the WashOnline support team is best-equipped to resolve it on their backend.

Would you like me to help draft a message to their support for you? Or assist with anything else meanwhile?